Chris, I wish I knew what I did other than try to be polite and kind. I opened a ticket and then they sent me an email (which I have uploaded)... you can see what I said and how I said it... they responded as shown, so I packed it up. I had to ask a few clarifying questions (such as should I send the remote also? they said yes) but that was pretty much it. While the drone was gone, I didn't get great communication from them. They acknowledge receipt, and I checked with them via email on the status at one point and they said it was being diagnosed. A few days later I got a message saying my drone was being shipped and got a tracking number. It came on the date provided and when I opened it, it was a Phantom 3 Standard. Along the way I was nervous that they might hit me up with a repair bill - I'm not sure what I would have done if they had. But they ended up treating me very well despite my fears that I could get screwed.