Hey doods;
So in lieu of finding anyone in this forum who shared my "prop fly off" experience, I thought I'd query the folks at DJI. I wrote the following email:
----------------------- Email TO DJI ---------------------------
Dear sirs;
You recently replaced my drone under warranty. And for that I am grateful. However, I have 2 requests:
1) I would like to know who ruled on my case so I can thank them.
2) I would like to speak with an engineer to know if they have seen this kind of failure before.
I do a lot of mapping, and my concern is that I might have another random prop failure. I just want to know if my case was an isolated incident, or if this is a fairly common occurrence. If the former, I shan't worry. If the latter, I'd like to know what signs I can look for to prevent this from happening again.
Thank you for your time.
Regards,
Donnie Frank
------------------------- Reply FROM DJI ---------------------------
Hi Donie,
I hope you have a pleasant day today!
Thank you for contacting DJI Technical support!
Thank you so much for sending us an email and that's good to hear you have just received your new drone. No worries we will provide you with the best support possible.
I will answer your question coordinately. Regarding your question number one, currently only our repair team who handle your case and in replacing you're done and we don't have their names.
Regarding your question number two, We do apologize we don't have a number of our engineers, and as of this moment, we could not tell also on why your drone randomly got a props failure. To answer your question directly, as far as we know this is a product malfunction.
You don't have to worry about it, since your drone got replaced the issue will never be happened again. If you encounter another issue with your new drone, feel free to contact us back.
Your cooperation and understanding is so much appreciated. Looking forward to hearing from you soon.
You will receive an email survey two days after this email if not responded.
If you happen to be away and won’t be able to answer this email timely, please disregard the survey and reply to us directly.
Best regards,
John Gabrielle
------------------------- END Reply from DJI ---------------------------
So...from what I gather, apparently my prop fly-off was an isolated incident that will "never be happened again." I can only assume that if DJI had seen this kind of failure before, they would inform me.
I flew a very small 13.5-acre mapping gig yesterday in fairly high winds, and the new drone did well. I'm sure gusts were over 30 mph. I usually let the bird drift in ATTI mode to get a definitive wind speed and direction, but didn't have time yesterday. Plus, the wind was picking up so I wanted to get her down out of the sky ASAP.
I'm going to fly another 13.4-acre job in Santa Fe today, along with a commercial real estate shoot (two for one, love those). I've been using the Mavic for real estate, but this client is a little more media-savvy, so I'm going to use the P4P for the higher bitrate.
My business partner also owns a P4P (his is an Obsidion). Unlike mine, his was brand new. Unfortunately, we saw camera failure during a large, 1800 acre mapping gig last week. Because the camera seemed to be working intermittently, we have random missing photos, so we're going to have to go back and refly some small plots. Eventually, the camera just failed altogether.
Hopefully, these are both freak occurrences. I'll probably start up another thread to query the collective regarding camera failure. We believe firmly in redundancy, but our P4P's have suffered some reliability issues. So we're thinking of adding one more P4P to the coral. In the P4P's defense, we use the bejesus out of them. But I digress....
Anyway...good day to you all.
D
So in lieu of finding anyone in this forum who shared my "prop fly off" experience, I thought I'd query the folks at DJI. I wrote the following email:
----------------------- Email TO DJI ---------------------------
Dear sirs;
You recently replaced my drone under warranty. And for that I am grateful. However, I have 2 requests:
1) I would like to know who ruled on my case so I can thank them.
2) I would like to speak with an engineer to know if they have seen this kind of failure before.
I do a lot of mapping, and my concern is that I might have another random prop failure. I just want to know if my case was an isolated incident, or if this is a fairly common occurrence. If the former, I shan't worry. If the latter, I'd like to know what signs I can look for to prevent this from happening again.
Thank you for your time.
Regards,
Donnie Frank
------------------------- Reply FROM DJI ---------------------------
Hi Donie,
I hope you have a pleasant day today!
Thank you for contacting DJI Technical support!
Thank you so much for sending us an email and that's good to hear you have just received your new drone. No worries we will provide you with the best support possible.
I will answer your question coordinately. Regarding your question number one, currently only our repair team who handle your case and in replacing you're done and we don't have their names.
Regarding your question number two, We do apologize we don't have a number of our engineers, and as of this moment, we could not tell also on why your drone randomly got a props failure. To answer your question directly, as far as we know this is a product malfunction.
You don't have to worry about it, since your drone got replaced the issue will never be happened again. If you encounter another issue with your new drone, feel free to contact us back.
Your cooperation and understanding is so much appreciated. Looking forward to hearing from you soon.
You will receive an email survey two days after this email if not responded.
If you happen to be away and won’t be able to answer this email timely, please disregard the survey and reply to us directly.
Best regards,
John Gabrielle
------------------------- END Reply from DJI ---------------------------
So...from what I gather, apparently my prop fly-off was an isolated incident that will "never be happened again." I can only assume that if DJI had seen this kind of failure before, they would inform me.
I flew a very small 13.5-acre mapping gig yesterday in fairly high winds, and the new drone did well. I'm sure gusts were over 30 mph. I usually let the bird drift in ATTI mode to get a definitive wind speed and direction, but didn't have time yesterday. Plus, the wind was picking up so I wanted to get her down out of the sky ASAP.
I'm going to fly another 13.4-acre job in Santa Fe today, along with a commercial real estate shoot (two for one, love those). I've been using the Mavic for real estate, but this client is a little more media-savvy, so I'm going to use the P4P for the higher bitrate.
My business partner also owns a P4P (his is an Obsidion). Unlike mine, his was brand new. Unfortunately, we saw camera failure during a large, 1800 acre mapping gig last week. Because the camera seemed to be working intermittently, we have random missing photos, so we're going to have to go back and refly some small plots. Eventually, the camera just failed altogether.
Hopefully, these are both freak occurrences. I'll probably start up another thread to query the collective regarding camera failure. We believe firmly in redundancy, but our P4P's have suffered some reliability issues. So we're thinking of adding one more P4P to the coral. In the P4P's defense, we use the bejesus out of them. But I digress....
Anyway...good day to you all.
D