Phoning DJI Customer Svc: Impossible, or just really hard?

[tubino]

I've been trying for many days to reach DJI by phone to get an RMA. Even if I call right after they open at 9 AM PST, the call is dropped as soon as the recording finishes the "please hold" bit. This happens repeatedly, consistently, every time, any time I call. Has ANYONE been able to get through?

I am trying now to get the repair done through the dealer I purchased from, but they want me to go through DJI in case the problem is covered by warranty.

 

[ryanhoelzer]

Re: Phoning DJI Customer Svc: Impossible, or just really har

I got through last Tuesday and got an RMA. I was on hold almost an hour but it wasn't a big deal, just left the phone on speaker while I was working..

It was about 1PM Central (11AM Pacific). I've gotten through before, usually mid afternoon..