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Phoning DJI Customer Svc: Impossible, or just really hard?

Discussion in 'General Discussion' started by tubino, Jun 24, 2014.

  1. tubino

    Mar 6, 2014
    Likes Received:
    I've been trying for many days to reach DJI by phone to get an RMA. Even if I call right after they open at 9 AM PST, the call is dropped as soon as the recording finishes the "please hold" bit. This happens repeatedly, consistently, every time, any time I call. Has ANYONE been able to get through?

    I am trying now to get the repair done through the dealer I purchased from, but they want me to go through DJI in case the problem is covered by warranty.
  2. ryanhoelzer

    May 31, 2014
    Likes Received:
    Re: Phoning DJI Customer Svc: Impossible, or just really har

    I got through last Tuesday and got an RMA. I was on hold almost an hour but it wasn't a big deal, just left the phone on speaker while I was working..

    It was about 1PM Central (11AM Pacific). I've gotten through before, usually mid afternoon..