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Phantom P-3 Pro going back to dealer ... : ^ (

Discussion in 'Pro/Adv Discussion' started by grrquadman, Aug 4, 2015.

  1. grrquadman

    Joined:
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    Fellow pilots:
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    Installed the new firmware #1.3.20 today on my new P-3 Pro.
    The process went better than all my previous update operations, all the correct beeps and LED lights. ‘ Got the success note. I was psyched.
    Then I checked the screen on my android Samsung Note 3 and there is was:
    the dreaded red “Firmware Update Required”. Déjà vu . (!)
    -
    Called DJI in California. Was told to send it in for service or return it to the dealer.
    Back to DJI would mean many weeks of downtime. Thankfully I was smart enough to order the bird from B&H . I already have the UPS return label from them and they’re sending me a new Phantom 3 Pro. Can’t beat that customer service. Thanks B&H !
     
    westlightaerial and Buckaye like this.
  2. Buckaye

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    Always nice to hear about good customer service!
     
  3. westlightaerial

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    B&H is a great company and does it the right way.
     
  4. Dave Ward

    Joined:
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    This happened to me today, even after power cycling the Phantom after the update. I killed the DJI Go app, restarted from scratch, and it was fine. Not sure if you've already sent yours back (and I suppose it's nice to have a free refurbishing of your current one), but that might be worth a try if you haven't yet.