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Phantom 4 firmware not downloading

Discussion in 'Phantom 4 Help' started by Chris Grazioso, May 15, 2016.

  1. Chris Grazioso

    Joined:
    Aug 16, 2015
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    Location:
    Massachusetts
    Hey guys, can't get the Phantom 4 firmware to download... I've tried through the Go app and the DJI Assistant software... I connect without a problem and get the prompts but the download stays at 0% forever... I even shut off the aircraft and controller in case of Lightbridge interference... any suggestions??? Using iOS for Go app and Windows 10 for Assistant software... no, I haven't downloaded the RC first...
     
  2. msinger

    Approved Vendor

    Joined:
    Oct 30, 2014
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    Location:
    Harrisburg, PA (US)
    Here are a few suggestions and/or things to check:
    • Use DJI GO instead of the Assistant software. The update process works best when you follow these instructions.
    • Make sure your mobile device is connected to the Internet while the firmware is being downloaded.
    • If the download continues to hang, try reinstalling DJI GO.
    • If reinstalling DJI GO does not resolve the issue, then try installing the firmware from a different mobile device (if available).
     
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