Same problem as many that I have seen, but I have found no answers yet. I purchased my unit on Saturday (2 days ago) I have 14 days to return it (Should I?) My Phantom 3 Professional is not looking very professional on connection. Everything works except the Real time flight view and watching the content on my iPhone 6 and iPad air both version 9.0.2. I can download it and that works fine. It tells me not connected on the screen. See Below: Here is what I can do.... 1) fly with all features (controlled by the iPhone/iPad) 2) record video and take Photos (Love the quality of images) I could even see some stars when I traveled way up 3) Transfer the video and pictures to my phone using the app (just not 4k as designed) The only thing not working is the real time viewing and playback. Here is what I tried... 1) Upgraded the controller, and craft Version 1.4.10 Ari Craft, Version 1.3.20 Controller, Version 2.30 APP a) I will say this did not seem to go as designed, but the app shows it as the correct versions. 2) Changed from my phone to iPad just to see if that worked. 3) tried different cables. 4) tried different boot orders for devices. 5) Tried to connect the controller from the app (it works so I would think it is connected) 6) Reformat the SD card from the app. (this worked because it removed my original pictures.) 7) Tried to contact support online (no response not even an e-mail confirming they got the request) a) With all the complaints on the support out there, this one may make me return it if I do not get it fixed soon. Can you please help me if you have any suggestions, I really do not want to return it, it is fun to fly and love the image quality.