My experience with DJI products and Phantom technical support team was a nightmare,
they cheated me an approximate total of USD1150 with a BAD or FAKED product.
I purchased a Phantom 3 product in Oct of 2017. After some testing of the Phantom
product, I noticed that the RTH mode would return the drone about 2-3 meters away
from the "home" position, while other times 10-20 meters away. Even worse, the Phantom 3
drone did not come back with a battery of around 40%, and/or a distance of 150 meters.
So, I lost the Phantom product in Oct. of 2017, within a few weeks after purchasing.
Then, I talked to the DJI Phantom technical support team for help, however they argued it
was not their problem and promised to sell me another drone with a 15% discount. I paid another
the amount of money, which the new "Phantom 3" then took about 2 weeks for to
arrive my home in November of 2017. However, the new "Phantom 3" sent to me was a faulty - it does
not work at all!
Then, I wrote several emails to the email address that sold me that products to ask them why
this has happened. After 10 days, I did not get a single email back in response to my faulty
product that I recerved DUE to another faulty product. I was amazed that I received no email
after 10 days, consider I had paid about USD$1150 for a product that did not even work! Then,
I sent emails to the sales, marketing team, etc as well. In other words they received my emails,
but do not want to communicate with the client that spent USD$1150 to them!
In the end they contacted me, without saying even "sorry". And they did not want to reimburse
any money to me after a couple of emails. The reason seems "If we give you money back, how about
other customers?".
So sad, other customers are facing the similar situation as mine!
In your life, have you ever had experience that the money cannot be back if the products you
purchased could never work at all?
Until now, I have reason to believe that the Phantom product that I received is a faked one or a
bad one - the second Phantom 3 never worked/flew.
Probably some people may ask why there are some video/posts on internet stating the Phantom 3/4
is a good product. My experience told me that the DJI/Phantom team could have hired some people or
give some people some benefit/money to make some faked video/writings as marketing/media ads.
If anybody who made some video on the internet in favor of Phantom products does not state that s/he is
not supported/benefited from Phantom/DJI, you really cannot trust him/her for his/her Phantom
experience. E.g., one guy on the internet showed Phantom can return home position within a very
small cycled area - only one feet difference? However, my experience told me that Phantom Products
cannot fly back to home like this - best one is 2 meters away from HOME.
If you do not want to have that kind of nightmare, try to avoid buying DJI/Phantom
products. There are so many other drone products on the world. Why take risk to try DJI/Phantom
drone?
Choice is at your hands - try the nightmare or not?
they cheated me an approximate total of USD1150 with a BAD or FAKED product.
I purchased a Phantom 3 product in Oct of 2017. After some testing of the Phantom
product, I noticed that the RTH mode would return the drone about 2-3 meters away
from the "home" position, while other times 10-20 meters away. Even worse, the Phantom 3
drone did not come back with a battery of around 40%, and/or a distance of 150 meters.
So, I lost the Phantom product in Oct. of 2017, within a few weeks after purchasing.
Then, I talked to the DJI Phantom technical support team for help, however they argued it
was not their problem and promised to sell me another drone with a 15% discount. I paid another
the amount of money, which the new "Phantom 3" then took about 2 weeks for to
arrive my home in November of 2017. However, the new "Phantom 3" sent to me was a faulty - it does
not work at all!
Then, I wrote several emails to the email address that sold me that products to ask them why
this has happened. After 10 days, I did not get a single email back in response to my faulty
product that I recerved DUE to another faulty product. I was amazed that I received no email
after 10 days, consider I had paid about USD$1150 for a product that did not even work! Then,
I sent emails to the sales, marketing team, etc as well. In other words they received my emails,
but do not want to communicate with the client that spent USD$1150 to them!
In the end they contacted me, without saying even "sorry". And they did not want to reimburse
any money to me after a couple of emails. The reason seems "If we give you money back, how about
other customers?".
So sad, other customers are facing the similar situation as mine!
In your life, have you ever had experience that the money cannot be back if the products you
purchased could never work at all?
Until now, I have reason to believe that the Phantom product that I received is a faked one or a
bad one - the second Phantom 3 never worked/flew.
Probably some people may ask why there are some video/posts on internet stating the Phantom 3/4
is a good product. My experience told me that the DJI/Phantom team could have hired some people or
give some people some benefit/money to make some faked video/writings as marketing/media ads.
If anybody who made some video on the internet in favor of Phantom products does not state that s/he is
not supported/benefited from Phantom/DJI, you really cannot trust him/her for his/her Phantom
experience. E.g., one guy on the internet showed Phantom can return home position within a very
small cycled area - only one feet difference? However, my experience told me that Phantom Products
cannot fly back to home like this - best one is 2 meters away from HOME.
If you do not want to have that kind of nightmare, try to avoid buying DJI/Phantom
products. There are so many other drone products on the world. Why take risk to try DJI/Phantom
drone?
Choice is at your hands - try the nightmare or not?