DJI like most companies, will exercise their wellBigA107: thanks for your nice words! I know everybody/firm can produce some bad products on this world. As long as most of them, say 99%?, are solid, it is real good already. If you unluckily purchased that 1% of bad or unqualified products, the customer service will take care of it. But, the problem is that I met the bad customer services as well in DJI. That is why I have reason to believe the bad products and services provided by DJI.
If you got a bad product, that is probably unlucky. But if you next get bad services, still unlucky?
Still do not make sense to you?
tevek: Thanks for your advice, which are really good to me. In fact, for the second product, they seemly liked to return the money back to me. But the next day, they changed mind. They said unless, they first receive the product and then decide what to do. You know what? An internet friend told me that he got the same situation, and DJI asked him to return the Phantom product to have a look first. He then mailed by UPS paid by DJI. Thereafter, DJI told him that DJI never received the drone back! That made him crazy.
What will you do, tevek, after you heard of above story?
Thanks!
documented option of investigating the fault and at their discretion either repair or replace the drone package. A refund is another matter all together. I have never lost an article dispatched either by myself or a third party that could not be traced and rectified. Not sure where you are with your PS3 at the moment but I would send it back to DJI or, as earlier suggested, list your concerns here and see it can fixed by forum members. Pretty sure we could have had you back in the air by now. FWIW, my first Phantom was a PS3 and I never had a problem that was not due to my error and I thrashed it almost daily until I sold it.