They do not do repairs to my knowledge so probably have to send it in which you would have to do anyway if you order direct from DJI under warranty. I bought my P3P from Staples (yep). Special package deal only available thru them and have had no problems but I assume I would have to have DJI take care of that. And my year is almost up so that soon becomes a non-issue for the P3P. Call BestBuy and ask them what the process would be.