Welcome to PhantomPilots.com

Sign up for a weekly email of the latest drone news & information

Life Expectancy of a P4

Discussion in 'Phantom 4 Discussion' started by David Cooke, Apr 26, 2016.

  1. David Cooke

    Joined:
    Apr 10, 2016
    Messages:
    352
    Likes Received:
    105
    Location:
    Sarnia ON Canada
    Just got my shiny new Phantom4 last week and today I had a "chat" with dji support . . apparently not tech support . . there seems to be no such thing.

    I asked what the maintenance schedule was for the P4 . . what to look for . . motor lubrication, cleaning, inspections etc. He basically pointed me to the "Warranty page". . . I then asked "so what is the life expectancy 1 yr 5 year? 50hrs flight time or 500hrs?" . . he said quote "6 months" . . and now that I've had the bird in the air a few flights and it's been more than 48hr since I first switched the battery ON, I'm NOT eligible for djicare. He said I can take it up with DJI - After-sales Service Policies or email djicare@dji.com . . we'll see what they say.

    Any others have interactions like that? Pretty poor customer service policy . . Can't believe that's the way dji want's to be positioned in the market. "Here's your shiny new drone . . GOOD LUCK . . . call us when you want another one!"
     
  2. WWK888

    Joined:
    Jan 31, 2016
    Messages:
    697
    Likes Received:
    206
    There are other companies offering insurance for repairs.


    Sent from my iPad using PhantomPilots mobile app
     
  3. msinger

    Approved Vendor

    Joined:
    Oct 30, 2014
    Messages:
    24,234
    Likes Received:
    7,352
    Location:
    Harrisburg, PA (US)
  4. Jussaguy

    Joined:
    Jan 19, 2016
    Messages:
    1,612
    Likes Received:
    418
    Wait a second, a DJI "customer service" rep told you that a P4 should last 6 months????

    If true, it explains some of the problems. Like any other machine, with proper upkeep, repairs, and maintenance, there is no shelf life unless you stop taking care of it.
     
  5. Meta4

    Meta4 Moderator
    Staff Member

    Joined:
    Jan 8, 2014
    Messages:
    9,375
    Likes Received:
    4,484
    Anything you hear from DJI customer service has to be taken with a grain of salt (or two).
    Do not expect to get accurate information from DJI customer support.
    They make great quadcopters but as a source for information their customer support people are often very dubious.
     
    Dazzauk and Jussaguy like this.
  6. Jussaguy

    Joined:
    Jan 19, 2016
    Messages:
    1,612
    Likes Received:
    418
    I have had the good fortune of not having found that out until now.

    If you need nothing, like just a quick question or something, they are accessible and ready so I never understood everyone's complaints until I had a problem I couldn't solve on my own and they are literally zero help.
     
  7. David Cooke

    Joined:
    Apr 10, 2016
    Messages:
    352
    Likes Received:
    105
    Location:
    Sarnia ON Canada
    That's an EXACT quote . . . however I suspect he had no idea what he was talking about and had little if any technical knowledge of the P4
     
  8. Sim597

    Joined:
    Mar 5, 2016
    Messages:
    1,040
    Likes Received:
    279
    I had to call them and see how they could help, with an issue I figured out myself, and although the guy did help in a round about way, he reminded me that I could use the app, I them remembered guys here saying they used the app. So he did help, However, when I broke down and explained how I had a GL300B with a modded antenna, that wasn't connecting (duh, because, and I knew this, just had to remember it, that no wonder the old remote said "No Signal" right? Some of you know already, yeah, it was nicely updated to latest firmware but the bird was not. The original was working fine. He shoulda known that, as a tech support guy, they're only given a list and aren't really tech ppl They're telephone people.
    I'm glad my bird (2nd one horizons level, and OMG it hangs to the left when powered off)


    Sent from my iPhone using PhantomPilots mobile app
     
  9. Jrods

    Joined:
    Jul 23, 2016
    Messages:
    64
    Likes Received:
    14
    Just to chime in I have two units in commercial service one with just under 100Hrs (450+ flights) and one with a little over 310hrs, (over 1300 flights).No crashes, and both are doing fine. Total of 12 batteries of which two died and one has a very short run time of less than 12 minutes. Balance will run about 20 to 22 minutes. Plan is to replace the P4's with P4P's this month and to add 8 more batteries.
     
  10. Sprtbkryder

    Joined:
    Jan 20, 2017
    Messages:
    329
    Likes Received:
    84
    I guess I just keep getting bad shells then.
     
    jogforfitness likes this.
Loading...
Similar Threads - Life Expectancy Forum Date
Phantom 3 battery's- how do you charge/discharge? Life expectancy? Pro/Adv Discussion Nov 30, 2016
Life expectancy on Props Pro/Adv Discussion Aug 28, 2016
Life expectancy Pro/Adv Discussion Jul 26, 2016
Remaining lipo life expectancy Phantom 2 Vision + Help Jul 22, 2015
P3 life expectancy? Pro/Adv Discussion May 2, 2015