Just bought a shiny new Phantom 4 . . very pleased with the whole package and it's performance . . . But . . . I just had an online "chat" with dji support . . apparently not tech support . . there seems to be no such thing. I asked what the maintenance schedule was for the P4 . . what to look for . . motor lubrication, etc. I basically pointed me to the "Warranty page". . . . There is no way to take a P4 apart really. No obvious way to replace a motor or any other part.
I then asked "so what is the life expectancy 1 yr 5 year? - 50hrs flight time or 500hrs? ". . he said quote "6months" . . and now that I've flow the bird for a few flights and been over 48hr since I first turned switched the battery ON, I'm not eligible for djicare. He said I can take it up with DJI - After-sales Service Policies or email [email protected] . . we'll see what they say.
Any others have interactions like that? Pretty poor customer service policy . . Can't believe that's the way dji want's to be positioned in the market. "Here's your shiny new drone . . GOOD LUCK"
I then asked "so what is the life expectancy 1 yr 5 year? - 50hrs flight time or 500hrs? ". . he said quote "6months" . . and now that I've flow the bird for a few flights and been over 48hr since I first turned switched the battery ON, I'm not eligible for djicare. He said I can take it up with DJI - After-sales Service Policies or email [email protected] . . we'll see what they say.
Any others have interactions like that? Pretty poor customer service policy . . Can't believe that's the way dji want's to be positioned in the market. "Here's your shiny new drone . . GOOD LUCK"