Welcome to PhantomPilots.com

Sign up for a weekly email of the latest drone news & information

Just got a Phantom 3 NOT happy with customer service

Discussion in 'Pro/Adv Discussion' started by Help!!! Im Droning!!!, Jun 10, 2015.

Thread Status:
Not open for further replies.
  1. Help!!! Im Droning!!!

    Joined:
    Jun 10, 2015
    Messages:
    34
    Likes Received:
    4
    I wanted this to be a totally positive thread, however people need to know whats going on with DJI
    Said It was going to be 35-40 days, got here in 2 , go figure but happy so far!!!
    Opened a SEALED BOX , and unpacked everything . Looked beautiful but one problem.... No battery !!!
    I went online ..... O WOW the battery is inside the DRONE....... go back upstairs.... NOPE..
    SO i called DJI Not once but 5 times. 95 minutes hold was longest 65 minutes was the shortest.
    Each time I was hung up on after explaining to them , IT WAS SEALED!!! SEALED!!!
    They barely spoke English, and the Managers basically didn't THey tell me can't help you and hung up.
    So i went online Payed PREMIUM for a battery and 85 bucks overnight and was able to fly the next day.
    I wont let this go. Its not going to happen. So if anyone has any tips let me know.

    On to the positive . I published some videos to Youtube. Here is one I think you will like.


    Let me know what you guys think of them.
     
  2. loganboyd

    Joined:
    Dec 26, 2013
    Messages:
    398
    Likes Received:
    117
    Location:
    Austin, TX
  3. louforgiveno

    Joined:
    Jan 16, 2015
    Messages:
    644
    Likes Received:
    251
    I actually did that...i bought from local dealer meaning I'd have to deal with dji....so took video of the whole unpacking process....
     
    QuikSilver15 and loganboyd like this.
  4. 4wd

    4wd

    Joined:
    Mar 31, 2014
    Messages:
    2,532
    Likes Received:
    421
    Location:
    North York Moors
    To be fair I've never heard of anything like this before, not sure how you 'prove' it wasn't there.
    Hopefully they'll send you another.
    You might have thought the production line could detect a suspect incomplete package from the reduced weight with a battery missing.
     
  5. dhaslam

    Joined:
    Apr 8, 2015
    Messages:
    73
    Likes Received:
    9
    It is the sort of situation that credit card companies can cover. Short deliveries happen constantly so it shouldn't cause too much difficulty for anyone. In Europe companies that don't deal with customer complaints properly would eventually find themselves in court but obviously in the situation where a company is very stretched to supply demand there would be more lenience.
     
    J.James likes this.
  6. Skip holden

    Joined:
    May 24, 2015
    Messages:
    52
    Likes Received:
    8
    They should have known by weight that the package was off. tell them to check shipping weight on shipping manifest. Even fedex may help you prove that.
     
  7. cjmwales

    Joined:
    Apr 30, 2015
    Messages:
    157
    Likes Received:
    51
    Location:
    Cardiff, Wales. UK
    Cool video - and the first time I've seen a Phantom being used in the rain. Is that risky? Could droplets cause an electrical short somewhere?
     
  8. FredSheldon

    Joined:
    Oct 20, 2014
    Messages:
    288
    Likes Received:
    104
    Location:
    The Woodlands, Texas
    You received a P3 direct from DJI in 2 days ??? And you ordered and received a battery overnight?? With that kind of luck you need to go out and buy a lottery ticket right now :)
     
    Skip holden likes this.
  9. Help!!! Im Droning!!!

    Joined:
    Jun 10, 2015
    Messages:
    34
    Likes Received:
    4
    No...I got it from amazon. Wasn't from DJI
     
  10. Buckaye

    Joined:
    Aug 24, 2014
    Messages:
    1,557
    Likes Received:
    420
    Location:
    Orlando
    Oh dude... you should have called Amazon then... Amazon bends over backwards to make things right. If you haven't done that I would suggest you do... even if their advice was to call DJI at least you can say now that you did and DJI didn't help - I bet Amazon comes through for you.
     
    QuikSilver15 and jlo like this.
  11. jlo

    jlo

    Joined:
    May 17, 2015
    Messages:
    479
    Likes Received:
    213
    Location:
    FL
    Definitely, Amazon customer service is top notch. I bought a TV from them and had an issue with some light bleeding. They offered me 35% off to keep it.
     
    loganboyd likes this.
  12. mad in nc

    Joined:
    Dec 16, 2014
    Messages:
    534
    Likes Received:
    214
    Location:
    North Carolina US
    I will only buy anything DJI from Amazon.... Already had to send one back last year due to DJI customer service... Prime is great!

    Once the P3 parts are in market - and on Amazon is when I'll add a P3P to the stable
     
    Kenny Casey and jlo like this.
  13. claws

    Joined:
    Mar 21, 2015
    Messages:
    51
    Likes Received:
    11
    Location:
    Scotland
    Sounds like you need to adjust the sharpness! :D
     
    loganboyd and jlo like this.
  14. jlo

    jlo

    Joined:
    May 17, 2015
    Messages:
    479
    Likes Received:
    213
    Location:
    FL
    :D LOL. I can see you are a punny guy!
     
    claws likes this.
  15. andrewket2

    Joined:
    Jun 1, 2014
    Messages:
    54
    Likes Received:
    4
    This. It's one of the many reasons to buy from amazon.
     
    jlo likes this.
  16. VoicOfReason

    Joined:
    Aug 29, 2014
    Messages:
    489
    Likes Received:
    129
    Yes, you absolutely should go to Amazon support. They will help you for sure. Awesome service.
     
  17. flyNfrank

    Joined:
    Feb 1, 2014
    Messages:
    4,219
    Likes Received:
    914
    Location:
    Indy, USA
    You never know now a days who is honest and who is scamming.

    Then here we have someone that creates an odd screen name, decides they'll finally join and become a member, and then to blow up on DJI.

    But yet 2 days ago with his brand new P3P he is flying 1500ft above Lake Boone in Massachusetts.

     
    Falcon2015 likes this.
  18. Help!!! Im Droning!!!

    Joined:
    Jun 10, 2015
    Messages:
    34
    Likes Received:
    4
    I'm not blowing up....I'm upset. I love my DJI. I just think the creators don't realize their customer service is so lacking
     
  19. flyNfrank

    Joined:
    Feb 1, 2014
    Messages:
    4,219
    Likes Received:
    914
    Location:
    Indy, USA
    You don't happen to have the info on the replacement battery, do you?

    Btw, the Urban Dictionary says the definition for "Droning" is....

    "The act of being either drunk or high and just sitting around doing nothing. This is not something to be proud of, you aren't socializing with girls or doing anything progressive."
     
    Jbundy63 likes this.
  20. BlackHawk388

    Joined:
    Jun 3, 2015
    Messages:
    507
    Likes Received:
    202
    Location:
    Point Washington, FL.
    I'm at a complete loss as to why you didn't immediately return the product to your "local dealer" since it was obviously defective in that it didn't have a required part.

    Just confused as to why you would buy a thousand dollar drone and accept it didn't have everything as stated in the manual parts list. Your fault for not returning it. But you explode about DJI customer service which is, I'll admit, lacking.
     
    GoodnNuff and Jbundy63 like this.
Thread Status:
Not open for further replies.