Welcome to PhantomPilots.com

Sign up for a weekly email of the latest drone news & information

Professional Firmware Upgrade Issues

Discussion in 'Phantom 3 Help' started by David Gaunt, Sep 24, 2016.

  1. David Gaunt

    Joined:
    Sep 24, 2016
    Messages:
    4
    Likes Received:
    0
    Hi, I have tried everything to upgrade to the latest firmware without success. I have formatted the SD card and done all that is asked but it won't take. So frustrated. Any help would be appreciated.
     
  2. msinger

    Approved Vendor

    Joined:
    Oct 30, 2014
    Messages:
    19,117
    Likes Received:
    5,632
    Location:
    US
    Try following these instructions to update the firmware.

    Also, I have a few questions for you:

    1) Do you have a Phantom 3 Professional?
    2) Is this Phantom brand new out of the box?
    3) If it's not new, why are you updating the firmware?
    4) If it's not new, has it ever been crashed, dropped, or damaged in some other way?
     
  3. tcope

    Joined:
    Jan 29, 2015
    Messages:
    3,556
    Likes Received:
    1,401
    Location:
    Salt Lake City, UT
    99.99999999% of the time the error in not uncompressing the downloaded file and using the bin or not copying the bin file to the root folder of the SD card.
     
  4. David Gaunt

    Joined:
    Sep 24, 2016
    Messages:
    4
    Likes Received:
    0
    Hi, yes its a phantom 3 professional
    I bought the Drone about 8 months ago used it once and it has been sitting in the box since
    when I turned it all on a message came up on the DJI Go app telling me to update the firmware of both the controller and the aircraft
    It has never been damaged at all in anyway

    I have been online with the DJI support team for hours and they were of no help. Looks like it could be one for throwing away :)
     
  5. David Gaunt

    Joined:
    Sep 24, 2016
    Messages:
    4
    Likes Received:
    0
    I showed the DJI online support the bin file I was downloading and they never indicated it was incorrect to me. I formatted the SD card a number of times, have tried 3 different brands of SD card and nothing, so frustrating. The file is below.

    P3X_FW_V01.09.0060-13.bin
     
  6. David Gaunt

    Joined:
    Sep 24, 2016
    Messages:
    4
    Likes Received:
    0
    I FINALLY got it to upload the file. I renamed the file without the -13 and it did its thing. Thanks so much for the direction to the installation guide, which tells you to ensure there are no numbers attached at the end. :)
     
  7. msinger

    Approved Vendor

    Joined:
    Oct 30, 2014
    Messages:
    19,117
    Likes Received:
    5,632
    Location:
    US
    Great news! Thank you for following up with your fix.