I am surprised at your account of B&H behavior. It sound to me you have only had the quad for less than a month. I believe B&H has a no questions asked return policy. Why don't you simply return it and get a new one?
Instead of argue with B&H, DJI, insurance about repair, maybe just simply call B&H and said you are not happy with the product and would like to return it per their policy below. Wouldn't that be the quickest and easiest route?
Return & Exchange Policy | B&H Photo Video
Easy 30-Day Returns Policy
We care about your satisfaction. That's why returns to B&H are fast & easy! If you are dissatisfied with your purchase for any reason, you may return it to B&H within 30 days of the purchase date, subject to the conditions and exclusions below:
I purchased it at the end of July. B&H Has a special repair vendor that they send Drones to for repair located in New Jersey if it's over 30 days. I decided that if I absolutely had to send it back for repair it made more sense to send it back directly to DJI. I did not fly it very much and was surprised B&H was giving me such a hard time. I also bought a 2 year extended warranty from Square Trade through B&H but they also wanted to send it to a non DJI repair shop.
Phantom shells are cracking, the motors have been redesigned, batteries have voltage drops and several have fallen out of the sky.
I understand the challenges in this hobby but they were quick to take my money and now are driving me crazy instead of just replacing it. My holiday has come and gone and I have wasted weeks fighting over who is responsible. It's just ridiculous.
I will be suing all of them on Monday under the Magnuson-Moss Warranty Act (15 U.S.C. § 2301 et seq.) Let their attorneys figure out who is responsible.
At this juncture I just want either a brand new one or a full refund which I believe is fair and reasonable. I am still really angry and at this point am not even sure that a brand new one is the route I should take. As I mentioned before perhaps I will just wait for a competitor to make a better version.
With DJI’s awful customer service when that happens the company will probably go Bankrupt anyway (grin).
This site is great and I have learned many things here all of you are masters. It's ashamed what has been happening to this hobby lately and it's ashamed that DJI customer service is still abysmal.
To be honest I am surprised that pilots on here have not already gotten together and filed a class action lawsuit against DJI because of all of the defective cracking shells. I would also be interested in learning why they changed the motors. Probably another design defect.
It's disappointing that my P3P is under warranty and even has an extended 2 year additional warranty and I just can't get any of them to take responsibility and replace it.
Well thanks as always for listening. Perhaps by tomorrow I will calm down but at this point that is probably highly unlikely.
