I know many have voiced their opinions on DJIs support or lack of, including myself. And we all blame it on DJIs unorganization, the Colin Quinn debacle, the dealer networks, etc. When the LA office opened, it was a glimmer of hope. Then when you called or emailed DJI LA you had a 50% chance of getting a reply/answer. Well I think "things are a changing". IE: I contacted DJI LA about a Zenmuse gimbal that developed a case of the "DTs" - shake then go into hibernate then shake again. They replied within 24 hours with an RMA - Alex was my contact there. That was 2 weeks ago and Alex forwarned me it could take 2-3 weeks. But today was a shocker - out of nowhere I get a call (what? DJI contacting the customer - absurd!) from Alex apologizing and explaining that DJI is adressing the customer service woes, and were catching up starting w/earlier lack of service from Texas office. His wasn't pointing fingers or making excuses just apologizing and being quite frank & upfront about DJIs progress. And it sounds promising. So if you have issues or concerns - call, email and be patient w/these guys they appear to be cranking as fast as they can. Btw - my gimbal is enroute - Thanks Alex!