Yeh I email Los Angeles yesterday about a problem ,,shut cause virus,,they minimize repair operations and repair and shipment times expected to be delayed or suspended so its waiting game now
What manufacturer isn’t about profit.
I have to agree,this thing will be over when The Master above say's so and not before!!!!Guys the whole world is in a mess and till it’s over I pay
no attention to articles like that .
Its no telling how all this will turn out but I will deal
with whatever when that time comes.
It's not a surprise. But, DJI started winding down its presence a while back. It had a great store in Costa Mesa CA where it provided sales and service -- I had a P2V2+ repaired there while I waited once. But they closed it some time ago. The CA distribution and service center cannot be reached by phone, or email. Never could. It is a half hour from my house but I cannot drop a product off there -- no one to accept it. I did do a return once, and that went well, but had to get it there via Fedex. I have found some great 3PP service and parts sources, and have learned to do a lot myself. But, the tech support has become abysmal, and I don't do any updates anymore because if they go wrong, there's no help available as far as I can tell.
AgreeI have to agree,this thing will be over when The Master above say's so and not before!!!!
Wrong i have called and spoke with them several times at the US # but do know all call's to CA are transferred to Asia.It's not a surprise. But, DJI started winding down its presence a while back. It had a great store in Costa Mesa CA where it provided sales and service -- I had a P2V2+ repaired there while I waited once. But they closed it some time ago. The CA distribution and service center cannot be reached by phone, or email. Never could. It is a half hour from my house but I cannot drop a product off there -- no one to accept it. I did do a return once, and that went well, but had to get it there via Fedex. I have found some great 3PP service and parts sources, and have learned to do a lot myself. But, the tech support has become abysmal, and I don't do any updates anymore because if they go wrong, there's no help available as far as I can tell.
Agree with you 100% and if it continues as it is i will close it.This topic is bullcrap. Sensationalistic reporting from a bored writer with no facts. I'd be happy to see this thread vanish.
I had my drone repaired in the Netherlands in February, and in Germany in March. Best customer service ever and excellent prices! The first drone was actually replaced for a new one for EUR 200.When you realize that DJI IS and HAS ALWAYS Been about Profit and Bad Customer Service, this information should not surprise anyone!
I haven't purchased any DJI products in more than 2 years. Still have one Phantom 4 left!
I have had nothing but great service from DJI. I have a Phantom 4PTo and a Phantom 4 both have crashed (my fault) and they have replaced both with new drones. The first cost me $125.00 the last crash with my Pro cost $270.00. Quick turn around no issues. When I say crash, I mean big time crash!When you realize that DJI IS and HAS ALWAYS Been about Profit and Bad Customer Service, this information should not surprise anyone!
I haven't purchased any DJI products in more than 2 years. Still have one Phantom 4 left!