Can anyone enlighten me as to the official DJI DOA exchange policy?
About a month ago, I purchased a replacement Phantom 2 and Lightbridge set-up from the same (official) dealer where I had purchased my original Phantom 2. The equipment arrived quickly, but the Lightbridge video was pixellating badly at even 5 feet. After reloading software, checking the forums for possible solutions and exchanging the ribbon video cable it was pretty obvious that I had a bad unit. I sent videos demonstrating the problem to the dealer and arranged to send the unit back (my nickel). The dealer did nothing for 10 days after receiving the returned Lightbridge and claimed that the delay was to get approval from DJI to exchange the unit. The dealer then proceeded to try to troubleshoot the problem by asking me which box was bad. I told him I had no idea and to check the videos I had sent. I had to send the videos again as the dealer had lost them. By then I had pretty much figured out that I was getting the run-around from the dealer. I emailed the dealer and told him that I needed a resolution that day. The next morning I got a USPS tracking number via email from the dealer.
The replacement arrived today containing my previous cables, charger, etc. along with the ground and flight boxes. Initially, I was concerned that the dealer had merely sent the same equipment back because the problem could have been a bad cable. However, the video output from the new unit was great. When I went to update the Lightbridge software, the already installed software was way out of date, prompting me to wonder how long the unit had been sitting around or used. After trying 3 times to update the ground system decoder from version 1.3.0 to 1.4.7, I gave up. I'm afraid the dealer has tried to pass off an earlier bad unit on me.
Hence my question about the official DJI exchange policy....
About a month ago, I purchased a replacement Phantom 2 and Lightbridge set-up from the same (official) dealer where I had purchased my original Phantom 2. The equipment arrived quickly, but the Lightbridge video was pixellating badly at even 5 feet. After reloading software, checking the forums for possible solutions and exchanging the ribbon video cable it was pretty obvious that I had a bad unit. I sent videos demonstrating the problem to the dealer and arranged to send the unit back (my nickel). The dealer did nothing for 10 days after receiving the returned Lightbridge and claimed that the delay was to get approval from DJI to exchange the unit. The dealer then proceeded to try to troubleshoot the problem by asking me which box was bad. I told him I had no idea and to check the videos I had sent. I had to send the videos again as the dealer had lost them. By then I had pretty much figured out that I was getting the run-around from the dealer. I emailed the dealer and told him that I needed a resolution that day. The next morning I got a USPS tracking number via email from the dealer.
The replacement arrived today containing my previous cables, charger, etc. along with the ground and flight boxes. Initially, I was concerned that the dealer had merely sent the same equipment back because the problem could have been a bad cable. However, the video output from the new unit was great. When I went to update the Lightbridge software, the already installed software was way out of date, prompting me to wonder how long the unit had been sitting around or used. After trying 3 times to update the ground system decoder from version 1.3.0 to 1.4.7, I gave up. I'm afraid the dealer has tried to pass off an earlier bad unit on me.
Hence my question about the official DJI exchange policy....