To All,
I read a post some months ago that said it is not a question if your drone will crash, just a matter of when. At the time of purchase it was strongly recommended to purchase the DJI Care package.
I sent my drone up to take some aerial pictures and the wind blew the Phantom 4 right into the pine tree (unfortunately was not high enough to escape), the side sensors did not prevent the Phantom 4 Pro from getting caught by the tree limbs...the propellers stopped and the drone dropped to the ground hitting the pine needles...both landing legs were broken. Hopefully in future versions they may have sturdier legs...the Phantom drop was softer as it caught the pine branches on the way down, did not hit that hard where the legs should have broken.
Now I will see how long it will take the DJI Care process will take....the support person (818-235-0789) indicated I should have a return sticker in 1-2 days and then 10-15 days for a new Phantom 4 replacement (he indicated they are not suppose to be refurbished units. The support person at least checked my DJI policy and numbers were correct and in their computer system, so that experience was a positive. I will keep any one interested in my DJI customer care experience.
Wish me luck!
I read a post some months ago that said it is not a question if your drone will crash, just a matter of when. At the time of purchase it was strongly recommended to purchase the DJI Care package.
I sent my drone up to take some aerial pictures and the wind blew the Phantom 4 right into the pine tree (unfortunately was not high enough to escape), the side sensors did not prevent the Phantom 4 Pro from getting caught by the tree limbs...the propellers stopped and the drone dropped to the ground hitting the pine needles...both landing legs were broken. Hopefully in future versions they may have sturdier legs...the Phantom drop was softer as it caught the pine branches on the way down, did not hit that hard where the legs should have broken.
Now I will see how long it will take the DJI Care process will take....the support person (818-235-0789) indicated I should have a return sticker in 1-2 days and then 10-15 days for a new Phantom 4 replacement (he indicated they are not suppose to be refurbished units. The support person at least checked my DJI policy and numbers were correct and in their computer system, so that experience was a positive. I will keep any one interested in my DJI customer care experience.
Wish me luck!