When I bought my P4A in July the only service plan offered was DJI Care Refresh, which I paid $139 to buy. While the info page stated that the aircraft could be replaced for a $99 additional fee, I thought that replacement was an option, and that repairs were covered too. So I crashed and broke off the gimbal and camera.
Now DJI Service tells me that DJI Care Refresh only allows replacement, for the additional fee, and that repair is not an option under the plan. So they already got my $139, but I get nothing for that except the option to pay $99 more to replace my 3 month old aircraft with a refurb.
This comes as a shock, because I thought I was covered for the relatively simple repair/replacement of the gimbal yaw arm and ribbon cable. Now I'm considering whether to buy the parts and do the repair myself or pay the fee and get my bird replaced.
I had a P4 standard last year and got DJI Care for it, which DOES cover repairs or replacement as needed for accidental damage or manufacturer defects.
Has anyone else had this experience with their P4P or P4A?
Now DJI Service tells me that DJI Care Refresh only allows replacement, for the additional fee, and that repair is not an option under the plan. So they already got my $139, but I get nothing for that except the option to pay $99 more to replace my 3 month old aircraft with a refurb.
This comes as a shock, because I thought I was covered for the relatively simple repair/replacement of the gimbal yaw arm and ribbon cable. Now I'm considering whether to buy the parts and do the repair myself or pay the fee and get my bird replaced.
I had a P4 standard last year and got DJI Care for it, which DOES cover repairs or replacement as needed for accidental damage or manufacturer defects.
Has anyone else had this experience with their P4P or P4A?