I will be the first one to admit DJI has good products on the market. I will also admit they have no Customer Service.
Both my P3A and my P3P are in the repair shop at DJI in LA. The P3A, purchased on 11/08/15 crashed in 09/16. It happened because of the RTH and jumped in to a tree and crashed on the street. Damage the I viewed was to the main board and the body. After over a month they finally worked on it. They replaced the main board, body and 2 motors telling me it was out of warranty at a cost of $330
The P3P purchased 09/04/16 was a problem out of the box. It went in for repair bout 09/20/16. A week later it returned not fixed. I called support. They wanted it sent back. I told them I wanted a new one sent to me. They refused. I sent it back to them on 10/25/16. They told me the bill would be $695. I was outraged. How could a new unit that did not crash cost me any money at all. The had replaced the main board, the video transmitter, the gimbal and a few other parts. After yelling a screaming I got another email saying it was covered under warranty. I told them to keep it. I would not accept it coming back to me and I want a full refund. They have sent me forms to fill out. I told them I ill not fill out anymore of their forms and demand a full refund. I now wait until Monday for the war to continue.
Both my P3A and my P3P are in the repair shop at DJI in LA. The P3A, purchased on 11/08/15 crashed in 09/16. It happened because of the RTH and jumped in to a tree and crashed on the street. Damage the I viewed was to the main board and the body. After over a month they finally worked on it. They replaced the main board, body and 2 motors telling me it was out of warranty at a cost of $330
The P3P purchased 09/04/16 was a problem out of the box. It went in for repair bout 09/20/16. A week later it returned not fixed. I called support. They wanted it sent back. I told them I wanted a new one sent to me. They refused. I sent it back to them on 10/25/16. They told me the bill would be $695. I was outraged. How could a new unit that did not crash cost me any money at all. The had replaced the main board, the video transmitter, the gimbal and a few other parts. After yelling a screaming I got another email saying it was covered under warranty. I told them to keep it. I would not accept it coming back to me and I want a full refund. They have sent me forms to fill out. I told them I ill not fill out anymore of their forms and demand a full refund. I now wait until Monday for the war to continue.