I sent DJI an email on Friday. I got an answer today!
Hi Daniel,
Thank you for a quick answer!
I will test this and if it does not work I will send it to Pitchup in Göteborg Sweden.
Hopefully they can fix the problem.
I notis that there is a problem with the very this axel holding the Gimble att the horisontal connection.
I also notis that this is something that is being discussed on different forums around the world for example Phantompilots.com!
A little bad advertisement for DJI. The rest of the Phantom is excellent.
Best regards
Gunnar
Från: Daniel Huang (DJI) [mailto:
[email protected]]
Skickat: den 21 juli 2014 11:53
Till: Gunnar Bulukin
Ämne: [DJI] ??: Support question
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Daniel Huang (DJI)
Jul 21 17:53
Dear Sir,
Does your gimbal stay level when power on your phantom?
Please try to calibrate the phantom advanced IMU, then upgrade the firmware to gimbal and see if it works.
If the problem still duplicate itself, then maybe something mechanical is damaged and you need to send in for service.
Please contact your dealer as a first option for any repair issue.
If DJI.com is your dealer, please kindly contact either one of the support center that nearest to you:
http://www.dji.com/support
In case China is the nearest, you might just directly courier it with a note describing your problem clearly as well as your contact information
to the following address:
DJI Innovations
Unit 1006-7, C-Bons International Center,
108 Wai Yip Street, Kwun Tong, Kowloon,
Hong Kong
00852-24873091
Contact:Irene
(P.S. IRENE IS For postal info. ONLY, any questions please feel free to communicate with me)
It might take a couple of weeks to fix allowing for the transportation time and customs clearance as well as local weather conditions.
Please make sure you understand our return policy,
For more after-sale service info, please refer to :
http://www.dji.com/service
Please feel free to contact for any further information.
Thanks & Best Regards.
Two weeks ago I bought a fantastic unit, a Phantom Vision Plus.
I am amazed of how extremely well it works.
Congratulations to a hit!
Here in Sweden they are selling all that that can get from you :-D
I made a hard landing the other day and after that I have two problems.
1. The horizon is not in line.
2. There is a bit of shaking in the video.
I have advanced calibrated the unit with no result.
Is there a way to fix this without having to send the camera to you?