I purchased mine form B&H Photo. While their customer service is very good, it appears they have a bad batch of phantoms. Either that, or I've been pretty unlucky. The first unit kept losing connection less than 500 feet and crashed, so i returned it for a replacement, and now the second unit has a bad motor that has a hard time getting going without manual help spinning the blade. It's such a headache having to send a large package like that back and waiting two weeks to recieve the replacment, then waiting all day till the slacker UPS guy delivers it. I would hate to rely 100% on this machine for my business. They wont leave the package on the porch without signature either, so I'm glad I'm self employed in that sense, but I still lose field work. It's been a real pain in the ***, and yet there are more positive reviews than negative. Does anyone have words of inspiration to hang in there, because I'm about to **** can this idea . Has anyone purchased from B&H Photo and had the same results?