You have summed them up perfectly. DJI lie to customers on the daily and get away with it but without wanting to offend people on this forum (not that I really care) they have a following of "gimps" willing to stick by them through being brainwashed into thinking DJI is the only choice.
I have been in business a long time, I owned a company with 550 franchises globally and the thing that brings every dynasty to an end is bad customer support. People will follow, they will put up with being treated poorly but only for so long. One starts to talk, then a few, then more and before you know it, DJI will be a student and not the master.
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This is what I found. There is a Consumer Rights Act of 2015. Effective 10/1/2015. Here is part of it.
Hope this comes out right?
Get a full refund within 30 days
This is a nice new addition to our statutory rights. The Consumer Rights Act 2015 changed our right to reject something faulty, and be entitled to a full refund in most cases, from a reasonable time to a fixed period (in most cases) of 30 days. After that, you lose the short-term right to reject the goods and you'll have fewer rights, such as only being able to ask for a repair or replacement, or a full or partial refund if this doesn’t work.
ompensation is available if the content damages your device
If you can show the faulty digital content has caused damage to your device or other digital content you’re also entitled to compensation for the damage caused, or to get the damaged item repaired.
This might be apply if, for example, a downloaded music track caused your MP3 player to play up, or an updated app deleted movie files from your mobile. Any repairs needs to be done in a reasonable time and compensation paid within 14 days.
How long do I have to cancel?
How long do I have to cancel?
Here it depends what you're buying:
Goods: 14 calendar days from the day after you receive all goods in an order (unless it's for regular delivery such as a magazine subscription, when the first delivery counts). Once you've cancelled an order you then have a further 14 days to send the goods back.
Services and digital content: 14 days from the day after the order is made. If you want to start a service within the 14 days, you will usually be asked to give your agreement in writing. This then means you can't cancel. However you are able to get a refund minus the proportionate cost of anything you have used.