RodPad
Premium Pilot
Got it now, uploading an email could be a real pain. To much formatting that you normal don't see, unless you display headers, etc.
I think the simplest would be a copy paste, paste the text into the body of a post.
Rod
all over in ten minuites
- Thread starter callums dad
- Start date
Got it now, uploading an email could be a real pain. To much formatting that you normal don't see, unless you display headers, etc.
I think the simplest would be a copy paste, paste the text into the body of a post.
Rod
Thanks Rod, ill try that.
id like to post the correspondence as it may be of interest to other members.
regards , Craig
id like to post the correspondence as it may be of interest to other members.
regards , Craig
Dear DJI User,
This message is from DJI Support. A quote detailing the cost to repair your product Phantom 3 Standard is included in this Email. Click Repair Progress Inquiry for the detailed damage information. For further inquiries, please contact [email protected].
Proforma Invoice
Customer：
DJI Care Balance：
Quotation Date:
2017/8/23
VAT-NO：
Tax included:
Yes
Ship To：
Invoice To：
Remark：
No warranty unit the shell, mc, vib. plate and 2.4 cables broken the gimbal roll damaged
Item
Quantity
Unit Price（EUR）
Total Nett（EUR）
Roll-axis Bracket
1
2.48
2.48
Roll ESC Board
1
7.44
7.44
Roll-axis Cover
1
0.83
0.83
Phantom 3 ESC Central Board & Main Controller & Receiver 5.8G (Sta)
1
123.14
123.14
Phantom 3 Shell (Upper & Lower) (Sta)
1
53.72
53.72
Roll Motor
1
7.44
7.44
Repair Service Fee
1
50.00
50.00
Freight：
Discount：
-0
DJI Care deduction：
0.00
Sub Total Payment：
245.05
VAT(at 21%)：
51.46
Grand Total Payment：
296.51
Bank Account Info
Bank Name：
ING Bank N.V.
Bank Account：
DJI Europe BV
Swift Code：
INGBNL2A
IBAN：
NL62 INGB 0006 8044 24
Payment by Paypal: Payment Links
PLEASE TAKE NOTE:
1. Please make sure the Case No. is included in your Payment Information when completing your transaction.
2. This invoice is valid for a period of 30 days from the date shown on this quotation.
This is an automated email. Please do not reply to this message. Email sent to this address cannot be answered.
DJI EUROPE BV
Address: Bijdorp-Oost 6, 2992LA Barendrecht, The Netherlands
VAT No.: NL854549249B01
Best Regards,
DJI Support
This message is from DJI Support. A quote detailing the cost to repair your product Phantom 3 Standard is included in this Email. Click Repair Progress Inquiry for the detailed damage information. For further inquiries, please contact [email protected].
Proforma Invoice
Customer：
DJI Care Balance：
Quotation Date:
2017/8/23
VAT-NO：
Tax included:
Yes
Ship To：
Invoice To：
Remark：
No warranty unit the shell, mc, vib. plate and 2.4 cables broken the gimbal roll damaged
Item
Quantity
Unit Price（EUR）
Total Nett（EUR）
Roll-axis Bracket
1
2.48
2.48
Roll ESC Board
1
7.44
7.44
Roll-axis Cover
1
0.83
0.83
Phantom 3 ESC Central Board & Main Controller & Receiver 5.8G (Sta)
1
123.14
123.14
Phantom 3 Shell (Upper & Lower) (Sta)
1
53.72
53.72
Roll Motor
1
7.44
7.44
Repair Service Fee
1
50.00
50.00
Freight：
Discount：
-0
DJI Care deduction：
0.00
Sub Total Payment：
245.05
VAT(at 21%)：
51.46
Grand Total Payment：
296.51
Bank Account Info
Bank Name：
ING Bank N.V.
Bank Account：
DJI Europe BV
Swift Code：
INGBNL2A
IBAN：
NL62 INGB 0006 8044 24
Payment by Paypal: Payment Links
PLEASE TAKE NOTE:
1. Please make sure the Case No. is included in your Payment Information when completing your transaction.
2. This invoice is valid for a period of 30 days from the date shown on this quotation.
This is an automated email. Please do not reply to this message. Email sent to this address cannot be answered.
DJI EUROPE BV
Address: Bijdorp-Oost 6, 2992LA Barendrecht, The Netherlands
VAT No.: NL854549249B01
Best Regards,
DJI Support
Last edited:
Hi there Craig,
It appears you have not applied this case as a crash case and therefore the system did not partake the necessary steps to request your data analysis, as such it has not been performed.
If you still wish your data analysis to happen I will be in need of a filled in Analysis Form and your Flight Records.
I have attached the relevant documentation to this email.
Kind Regards,
DJI Support EU
It appears you have not applied this case as a crash case and therefore the system did not partake the necessary steps to request your data analysis, as such it has not been performed.
If you still wish your data analysis to happen I will be in need of a filled in Analysis Form and your Flight Records.
I have attached the relevant documentation to this email.
Kind Regards,
DJI Support EU
Last edited:
RodPad
Premium Pilot
I thought it was impossible to fly it upside down!!!! U couldn't do it I'd you tried, so that's sounds very strange. Poor young fellow, not a good introduction to this great pass time. I'm in Australia and cNt even get DJI to fix or look st anything so you should follow this up
All the best
I've got an update and it's good news !
I contacted dji support as I had not heard anything for a while , they replied saying that my case had been changed to warranty and repairs would take place shortly.
Three days later the drone arrived fully repaired. I've not had any correspondence to let me know what has been done or cause of crash but at least it's fixed .
All in all a good outcome, just got to get my son's confedance back to give it another go.
We would like to thank all of you who took the time to post replies , it is much appreciated.
Regards Callum and his dad.
I contacted dji support as I had not heard anything for a while , they replied saying that my case had been changed to warranty and repairs would take place shortly.
Three days later the drone arrived fully repaired. I've not had any correspondence to let me know what has been done or cause of crash but at least it's fixed .
All in all a good outcome, just got to get my son's confedance back to give it another go.
We would like to thank all of you who took the time to post replies , it is much appreciated.
Regards Callum and his dad.
- Joined
- Jan 27, 2016
- Messages
- 174
- Reaction score
- 20
- Age
- 53
I had a similar problem. First Phantom I bought wouldn’t connect to the remote control. I bought it from Maplins, so simply took it back to shop and walked out with a brand new one. Then something similar happened to Me with second one as You. I was flying beneath a tree, when all of a sudden, it flew straight up into branches of the tree, smashed around a bit and crashed to the ground, upside down, with rotors still turning.
There was no way I was going to deal with DJI.I simply took it straight back to shop & walked out with a third.
Luckily, everything has been fine since.
I’d by pass DJI,and take it back to the shop.
There was no way I was going to deal with DJI.I simply took it straight back to shop & walked out with a third.
Luckily, everything has been fine since.
I’d by pass DJI,and take it back to the shop.
