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USHOBBY.COM poor service experience!!!

Discussion in 'General Discussion' started by lsteigerwalt, Aug 6, 2014.

  1. lsteigerwalt

    Joined:
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    Location:
    Sumter South Carolina
    Let me just start out by saying Im not a noob, Ive RTFM, and this isnt my first rodeo....I guess its just my turn to get shafted....I purchased a P2V+ and the front left prop wasnt spinning right. I called the dealer and after "talking them into it" they paid for it to be shipped back...at first they wanted me to pay shipping...so I get RMA and ship it out. I watch online via fedex at its progress. I saw that it arrived to the dealer and received a message from them stating they had received it. I waited about a week and then called them to ask about the progress...they said that tech had it and it was there for a bad esc/motor according to the notes...duh thats what I told them when I called. The next thing I received was a tracking email several days later stating they were shipping it back. No email notifying me of what was wrong/repaired.

    I just unboxed my bird to find the transmitter antenna bent in half, the gimbal support not fully seated and the camera dangling without support, red stickers on my bird not replaced or stuck down to the plastic, and no note letting me know if anything what was done. I called them and explained what I found and they are asking me to send them pics of the damage so they can contact FedEx so they can handle the situation? The box they shipped it in allowed movement of the factory phantom box by 2 inches left and right, the factory box is bent on one corner from bouncing around inside the box. I am completely pissed off over the situation and have no confidence in the bird....

    but wait it gets better...I take it outside, power it up, calibrate, wait forever for it to get to 6 sats( when the first phantom got 10-12 constantly), start the motors and it still looks as though one is spinning slower, take off about 6 feet to check the orientation of the camera/gimbal...in the video I am 90degrees from the road and the road it completely flat...no hill...looks to me like the camera is off tilt slightly with the left side lower than the right...whats even worse is the **** thing got a home point (several green flashes) had 6 sats and with s1 up it drifts with the wind like its in atti mode...I even switched it to atti mode pushed it forward and it drifts...switch to GPS mode (S1 UP) pushed it forward and it still drifts...so after all that....please watch the video and let me know what you suggest? Refund? New Bird? Scream and Holler?

    http://youtu.be/diSsX_SzN2k

    This is a copy of the email that I sent to USHOBBY.COM

    Let me start out by saying I truly am a patient person that very rarely complains about anything. Having said that, I am completely unsatisfied with ushobby and the support they offered. Granted you could not have known that my phantom had a bad ESC/motor. When I called after unboxing to notify you of the issue I was first told I would have to pay to ship it back...only after a few moments of talking and having to check with a supervisor did the tech person on the phone agree to pay for shipping. Received RMA and shipped the bird back. I got an email from you letting me know you got my bird. That was the only communication from your company I ever received until I got an email with a tracking number sending my bird back. Upon opening the box I noticed that the front corner of the factory box was damaged (not the box it was shipped in). There is also 2.5 inches of play in the box it was shipped in for the factory box to jostle around. After opening the factory box I noticed that the antenna was bent, the camera gimbal support was dangling allowing the camera to move and be jerked around from Las Vegas to South Carolina, and the red stickers on the arms were not replaced and or parts of them missing. I bought a $1300 unit and do not expect it to look like this after it was "repaired" without having ever flown the thing. I called you and informed you of the two main issues (bent antenna/camera) and was told that it was FedEx's fault that you would have to contact them and get them to handle it...in the mean time I still have no phantom to fly and have invested $1300 and have nothing to show for it!!! I decided to see what else was wrong with the bird and took it outside to power it up, calibrate it and turn on the motors. It still appears that one motor isnt spinning as fast as the other three at idle. I launched and hovered at 6 feet. The camera has a slight tilt to it as is evident in the video link http://youtu.be/diSsX_SzN2k I have included. Note that I am 90 degrees to the highway and there is no hill to cause the road to be lower on the left side of the screen than the right. Also with both s1 and s2 in up position enabling gps the bird drifts as if it is in ATTI mode...I had 6 sats before take off and allowed it to set homepoint...regardless of what position 1 or 2 that S1 is in the bird drifts with the wind without a care in the world...I do not see how FEDEX can be to blame for these issues I am having unless they repackaged the bird and sent it to me in a box to big without any packing material to secure the factory box... I purchased this bird on 7/7/14 and have yet to fly it. I have absolutely zero confidence in this thing and cant see myself trusting that it will not continue to have issues, a flyaway, or fall from the sky like a rock!!! If you send me an RMA I will gladly send the bird back and would like a full refund. Please let me know at your earliest convenience how your company plans on handling this matter.

    Here are the extra pics I sent along with the video http://youtu.be/y2-q1l4hgw8

    And in case anyone missed it, it was....USHOBBY.COM
     
  2. ProfessorStein

    Joined:
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    Location:
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    Since you're getting green LEDs, it's thinking that it's in GPS mode, but have you hooked it up to the Assistant utility just to see if the switches are registering anyway?

    If it's in GPS, and it's drifting, sounds like it might need a compass calibration. Do you have a clean enough area to do that, free of metal, rebar, cell phones, and whatnot?

    If you still can't get it steady, yeah, I'd have trouble trusting it as well... and would send it back.
     
  3. OI Photography

    Joined:
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    Location:
    Clarksville, TN
    Although your gimbal may very well be off from level, it's not really possible to tell for sure just looking at that vid...it's too easy for lines to play tricks on your perception with what you're looking at there. You can check it by powering the phantom up on a known level surface and squaring the focal line of the camera to some other known level line (e.g. the edge of the table it's on) and then measuring the distance from the top of the screen that the line bisects on either side. Also works if you get the Phantom up in the air above surrounding treelines and obstacles enough that the horizon is 2-3 miles away and nearly a smooth line edge to edge...which I know is impractical for you right now. In either of those test scenarios it's obvious if your gimbal is off level. Pretty much the same idea you were thinking of by filming the road, just with much more controlled conditions (and reliable results).

    I don't meant to detract from the issue you're facing, I just wanted to you to have an accurate idea of what is/isn't damaged (and by how much).
     
  4. lsteigerwalt

    Joined:
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    Location:
    Sumter South Carolina
    Thanks for the suggestion and tip. I currently don't want to fly the bird anymore than I already have with its current issue. I so ready to get a decent bird back in the sky.