I think this was handled quite well by DJI although nothing was said about the battery that was destroyed. It does say "craft" only therefore, I would think they either forgot about the battery or want me to eat the cost of a new one. Either way, I have my new Inspire 1 Pro which arrived today and I'll have a new P3P to go along with it. I call this having the "best of both worlds".
Dear.....
After having our data analysis team take a look at the flight log from the flight in question, we were unable to determine the cause of this unfortunate event.
There does not seem to be any user error, but without the craft, to analyze the flight records there is no way to be 100% sure.
With that being said we have decided to cover your unit by warranty, and offer the craft only at no cost to you
We are in the process of finalizing a new alternative for our customers in who find themselves in situations similar to yours.
We will be sending you a coupon code to make your purchase directly from our online store.
This coupon can only be used for the same model of aircraft that was lost, and must be redeemed within 30 days.
If you have any further questions concerning this new process, please feel free to reply to this message, and I will do my best to answer any questions you may have.
As soon as your code is ready, we will be getting it out to you. Again, Thank You for your patience
Thank you for choosing to fly with DJI
"The Future Of Possible"