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Unsupported device. Poor support.

Discussion in 'General Discussion' started by Ricky81385, May 2, 2016.

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  1. Ricky81385

    Joined:
    Feb 14, 2016
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    Location:
    Conklin NY
    So DJI GO has been crashing when tapping on acadamy, trying to view flight logs and open the editor. Works great for everything else. I'm using a Samsung Galaxy Tab S2 8.0. Although this is not in DJI's recommended device list, this is a pretty high performance tablet. The original Tab S is supported and has been discontinued and the Tab S2 has taken its place. The App worked great until it automatically updated itself. My chat transcript with DJI is attached. They were pretty much useless. Anyone have any ideas?
     

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  2. Ricky81385

    Joined:
    Feb 14, 2016
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    41
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    Location:
    Conklin NY
    Just updating this in case someone else runs into the same problem. I tried to install an earlier version of dji go. Didn't work. I backed up my files on my tablet and then I factory defaulted it. All is working perfectly now.