Yes box was sealed. The reason I mentioned about them answering promptly is to compare to unscrupulous grey importers who offer answerphones and no human contact. DJI have covered many warranties that were not direct purchases.
I have a Meile washing machine, it has a warranty and I didn't have to travel the the factory in Europe and load it into the boot of my car directly to get the warranty. I'm in the UK, and ALL electrical devices must adhere to a minimum standard of quality referred to as 'fit for purpose'. This means regardless of a manufacturers or retailers denial of a warranty it is covered by my statutory rights for 2 years.
I did my due diligence on the supplier. I haven't made a big deal of where it was from as I know there are b&m store owners in these forums, and I've got no wish to divert business from them. (In this case, I needed a P3P with a max budget of £750 and this was how I managed that). The web store was drone-expert.co.uk you won't see a b&m address for them as they are a web store.. So no, I couldn't go collect it?? Kind of makes the whole internet retail idea a bit pointless?? They are handled in terms of servers and stock by experty, a European manager of many web stores. Deal with stock for their customers, take enquiries etc. Google and have a read. This is a perfectly legitimate way to operate this style of business. The purchase is still from a UK company. The warranty is still a UK warranty. I hope this clarifies things and unclenches a few cheeks
Of course I won't need to rely on that, as it came with a 2yr warranty. Why so nervous about this? It's a thing, from a shop. I bought it, I have it. Job done.
Sent from my iPhone using PhantomPilots mobile app