Hi All
I have done many RTH with my P4P and it has ALWAYS landed within a few inches from the take off point. It has been absolutely faultless up to now.
I was asked by a friend to take some pictures of his house. So I set the drone out between 8-10 meters from his house in the driveway took off using the precise location take off and set about taking some pictures for him. The drone was about 80 meters away from me when I got the first battery warning so I pressed RTH.
The drone was coming back fine until it overshot the landing area and started to come down right next to the house and chimney (8-10 meters away from the take-off point)
I could not cancel the RTH fast enough and a prop caught the chimney and it came down. Smashed a motor and gimbal and the shell.
I have since sent it off to DJI under a warranty claim as it came to land nowhere near where it took off from resulting in a crash.
DJI messaged and asked for me to send some files off my phone so they could see what happened, I mailed back and said I had upgraded my phone over Xmas and this would be difficult for me to do.
I got an email today from them saying it would not be under warranty as the RTH was initiated within 20 meters of the home point so it just set down where it was (this was not the case as it flew 80 meters and overshot the landing zone) and that there was water in it so the drone would have to be renewed along with the battery as it is water damaged!!! It slid down the gable end of the house and onto the gravel drive so no water involved.
They want around £1290 to fix the drone
I live in the UK and bought the drone from drones for less in America and it is in Europe to get a repair, what options do I have as can't really take it down the small claims as they are not even in the UK?
Thanks in advance
I have done many RTH with my P4P and it has ALWAYS landed within a few inches from the take off point. It has been absolutely faultless up to now.
I was asked by a friend to take some pictures of his house. So I set the drone out between 8-10 meters from his house in the driveway took off using the precise location take off and set about taking some pictures for him. The drone was about 80 meters away from me when I got the first battery warning so I pressed RTH.
The drone was coming back fine until it overshot the landing area and started to come down right next to the house and chimney (8-10 meters away from the take-off point)
I could not cancel the RTH fast enough and a prop caught the chimney and it came down. Smashed a motor and gimbal and the shell.
I have since sent it off to DJI under a warranty claim as it came to land nowhere near where it took off from resulting in a crash.
DJI messaged and asked for me to send some files off my phone so they could see what happened, I mailed back and said I had upgraded my phone over Xmas and this would be difficult for me to do.
I got an email today from them saying it would not be under warranty as the RTH was initiated within 20 meters of the home point so it just set down where it was (this was not the case as it flew 80 meters and overshot the landing zone) and that there was water in it so the drone would have to be renewed along with the battery as it is water damaged!!! It slid down the gable end of the house and onto the gravel drive so no water involved.
They want around £1290 to fix the drone
I live in the UK and bought the drone from drones for less in America and it is in Europe to get a repair, what options do I have as can't really take it down the small claims as they are not even in the UK?
Thanks in advance