RTH button felt inside the remote

xbiron · Feb 1, 2016

I dont know if ill have the gl300c. We ll see

todd hawkeye · Feb 1, 2016

Mine did the same thing 1st flight. Returned to best buy. They replaced whole package

xbiron · Feb 6, 2016

I've received my Phantom back from support on Wednesday. Everything is fine, and the remote has been replaced by a used gl300b. That is ok for me… at least the RTH button is not broken. They have totally replaced my gimbal and the camera, because they said there was a problem with the pitch axis (never noticed).
So I'm back in the air.

So my total time for support was :

Start the support process and get the RMA with shipping label : 1 week (They were close during the holidays and I've open the support ticket on December 31st)
Shipping time by Fedex Ground to send the unit to the support : 2 weeks
Support for reparation : 9 days
Shipping time by Fedex Express to send me back the unit : 2 days

Conclusion, I'm very happy about DJI support service, thanks to them.

Juno · Feb 9, 2016

My remote is currently on it's way to DJI to fix the exact same issue. FedEx tracking says it should arrive at their repair facility tomorrow. How could you tell the remote was used? The remote I sent in was in pristine condition other then the detached RTH button, so I hope they don't replace it with a used one that's been scuffed up or whatnot.

Sent from my iPad using PhantomPilots mobile app

Buckaye · Feb 9, 2016

Have to admit... I have only used RTH once... but man - this seems like a fairly common issue

sorry for your struggles!

xbiron · Feb 9, 2016

Juno said:
My remote is currently on it's way to DJI to fix the exact same issue. FedEx tracking says it should arrive at their repair facility tomorrow. How could you tell the remote was used? The remote I sent in was in pristine condition other then the detached RTH button, so I hope they don't replace it with a used one that's been scuffed up or whatnot.

Sent from my iPad using PhantomPilots mobile app

The replaced remote was not brand new because the rubber pads on the back were a little dirty. Not too much but like mine was. And the serial number is different.

fin032 · Feb 27, 2016

Pressed my home button today and herd a slight snapping sound. It's not fell right in side but it's definitely broken at one side. Really don't want to send it away again. Is it an easy fix?

xbiron · Feb 27, 2016

fin032 said:
Pressed my home button today and herd a slight snapping sound. It's not fell right in side but it's definitely broken at one side. Really don't want to send it away again. Is it an easy fix?

I know you won't like my answer, but return your remote to DJI support. You won't have your quad for some weeks but it worth it. The loosen button inside the remote can damage a circuit inside the remote and you don't want that.
At least it's my opinion.
Good luck.

Enrico P. · Nov 8, 2016

@Radar335 I have the same problem guys, and trying to repair myself. any suggestions or video to how to do it?
thanks a lot

msinger · Nov 8, 2016

You'll have to open the remote controller to check out the damage. Depending on how much of the plastic has broken away around the button, you might be able to repair it with something like Bondic.