I just wanted to share my experience with returning my PV+ for repairs and how stressful it has been so far. I won't name the store I bought it from until the matter is resolved. A bit of history, I got my PV+ around May 1st, noticed that I was not getting any FPV feed at all on it. My initial experience with DJI is detailed here: viewtopic.php?f=27&t=14765 What is not mentioned is that on May 27th I sent a final email to DJI telling them I wanted to return the unit for servicing (I have a ticket # for that request, if anyone at DJI is interested). That email never got a reply. Seeing that, I wrote to the point of sale (POS? That doesn't sound right ). I included the thread here and my exchanges with the staff at DJI as evidence that the unit was broken to begin with and the only reason I had been holding off to return it is that I was told it could be a firmware issue that was being worked on. Something that appeared (still does) much less likely. PoS responded quickly, in about 24 hours, with an RMA, which was very reassuring to me (even though their website claims a 1-3 hour wait time on inquiries, 24 hours is quite reasonable). So I shipped the unit to them. On the 20th of June the carrier attempted delivery, but there was nobody to receive it. So it was held at the carrier's office. I wrote PoS to let them know it had been delivered and give them the tracking number in case the carrier did not leave a little card thing. No response. Waited 2 days and wrote another message, still no response. It took a full week for the carrier status to change to "Delivered", and still complete silence from the PoS. Five days after delivery I sent PoS an email just requesting the status on my RMA. It has now been two days since that message, and still not a single piece of feedback from them, since the first message I sent them, on June 20th. I just called them up and there was no answer, so I left a message on their answering machine. Let's see how that goes. I'm aware that this is a hobby industry and I can't expect the RMA process to be as well-oiled and straightforward as with consumer goods (My Dell laptop broke under warranty once, I was 3 days without it, including shipping to them, repairs and return). What I think I should be entitled to, though, is more than complete silence for weeks. I'll update this thread as the situation develops. Thanks for reading and take good care of your Phantoms y'guys. I'm jealous of all of you with working ones right about now. Cheers!