Phantom 4 pro battery issue

[Islanddog]

Hi all. I have a phantom 4 pro + purchased in Dec and the 1 of the batteries won't charge it just blinks one level when the button is pressed or charging.
Thanks in advance for your help !

 

[snamvar57]

You can connect the remote to P4P and see the battery information using dji Go 4. Then battery experts (not me might better help you.
Good luck.

 

[Splosh]

So here's a new one I haven't seen anyone else post about.

Brand new drone and battery, first flight. Flies fine, then it lands and the battery won't turn off.

This video shows what happens.

Anyone have any ideas as to what the heck is going on?

Because I am mega stuck