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Phantom 2 Vision+ Camera tilt not working out of box

Discussion in 'Phantom 2 Vision + Help' started by agholland, Mar 24, 2015.

  1. agholland

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    If this issue is on here or anywhere on the internet... I must be blind and I apologize ahead of time.

    I recently purchased my first DJI Phantom 2 Vision+ did all of the required and suggested steps before the first flight (All of the firmware currently shows up-to-date / Cal'd and Re-Cald also Advanced Cal'd after I noticed the issue) When i flew it the first time it flew great, all of the functions worked well and did everything it was supposed to except the camera would not tilt in either direction through the Vision app or the thumb wheel tilt. I have tried both modes to tilt the camera from the mobile app on both android phone and IPhone several times and it has yet to respond. When I turn the Vision 2+ on the camera seems to respond like it is supposed to and adjust itself to the correct position.

    Everything looks like it is supposed to, no loose wires or any physical damage that I can see. The green light above the gimbal is on. I am not the most mechanically inclined, so I didn't really want to take it apart and start digging around unless necessary. Does anyone have any ideas or solutions for this issue? Like I said I noticed this on the first flight and have flown it two more times to see if the issue would correct it self but nothing seems to be working. I have contacted the Vendor and DJI to try to resolve this issue but have not heard anything back so far.

    Please help :D
     

    Attached Files:

  2. Meta4

    Meta4 Moderator
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  3. agholland

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    I checked and it was set to the "Upgrade Version" already. I clicked "basic version" and back to upgrade version to see if it would help recognize it but apparently not. I heard back from DJI tech support this afternoon. Here is the email

    Thank you for contacting DJI North America.

    Please try to do an Advance IMU calibration - See steps below:

    Also please try to re calibrate your Remote Controller, Please do the regular calibration and also the X1 calibration - See steps below

    Below are Software and manuals for your Phantom 2 Vision Plus

    If your using a Windows Computer:

    Please install DJI WIN Driver Installer:
    http://download.dji-innovations.com/dow ... taller.exe

    Then:

    The latest version of the DJI Vision software:
    http://download.dji-innovations.com/dow ... r_v3.8.exe

    If your using a MAC computer use the follow link below to download the DJI vision software:
    http://download.dji-innovations.com/dow ... r_v3.8.dmg

    After installing/re-installing/updating the Phantom 2 Vision+ Assistant Software to v3.8 using the link above

    Turn on your Phantom, Then Connect the Phantom to your computer using the USB cable:

    After:

    Open up the DJI Vison software on your computer then run the firmware update , by clicking on the "Upgrade Tab" at the top of the DJI Vision software,
    Then select "Upgrade All" from the bottom of that page.
    - This should update the firmware in your Phantom and all the components withing the unit.

    Please try to calibration the IMU by going to:

    The "Tools Menu" at the top of the DJI Vision software, click on the "Advance Tab" towards the bottom of the software.
    Then do a IMU Calibration

    (FYI) At the beginning of the Advance IMU calibration process if our DJI Vision software says that your MC or Main Controller is too hot you would have to power off your Phantom for 5-10 minutes, then power it back on and try the calibration process again.

    To calibrate your Remote Controller after Upgrading the Phantom 2 Vision Assistant Software

    Please open up the Phantom 2 Vision Assistant Software:

    Then:

    click on the "Basic Tab" towards the top of the software

    Then:

    Click on the "RC Tab"

    Please make sure your have the correct version of your Remote Controller selected "Upgraded version" or "Basic Version"

    Then:

    Press the Start button where it says "CALIBRATE" then move the joysticks in a circular motion a few times then release the joysticks the levers in the Phantom Vision Software should snap back to the center position.

    Then press Finish

    Please refer to your manual:
    http://download.dji-innovations.com/dow ... 1.8_en.pdf

    Please refer to page 20 in the manual for Preparing the Range Extender.
    Please refer to page 24 for connecting to the Camera.
    Please refer to page 25 for information on Calibrating the Compass.

    Also please make sure you have the latest version of the Vision Application installed on your phone.
    http://www.dji.com/product/phantom-2-vi ... s/download

    Here are some DJI Videos:

    https://www.youtube.com/watch?v=L2uxX_tP7uc

    https://www.youtube.com/watch?v=YDFliCW15cM

    https://www.youtube.com/watch?v=B0ad2cr9Iis

    Please feel free to respond directly to this email with any additional questions.

    Thank you for choosing DJI, "The Future of Possible!

    DJI North America
    y th

    After uninstalling and re installing all of the drivers and software to my computer and updating the phantom it seems to have corrected the issue although I am still not entirely sure what caused the error to begin with. The only thing I can think of is that there was some sort of corruption the first time the drivers and software were installed to my computer.

    Thank you for the help and hopefully this will help anyone with the same issue!
     
  4. msinger

    Approved Vendor

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    For most people, calibrating the remote controller exactly like this should do it:
     
  5. UKFlyer

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    What firmware are you using? has everything got the latest updates?