I'm in a bit of a pickle. Might be bad timing.
So basically my P3P video transmission stopped working one day.
Tried firmware upgrade a in hope it would resolve. No luck. Contacted DJI, provided log files etc.
The support email said that it maybe an issue with the gimbal and if it was indeed faulty under inspection the warranty would cover it for free repair .
How ever when I made this claim and was in contact with them I still had 15 days left of my warranty for my gimbal (6 months )
Now that the drone has arrived it took them around a week to process. It's out of warranty for 2 weeks.
They have sent me a quotation saying I need to pay for a new gimbal board around 200 usd total. Not to mention I already paid 200 usd to ship to Hong Kong!
So my question is, I made a claim that it was faulty before the expiry of the warranty. How ever the drone arrived there after the expiry due to customs issues and their delay on receiving it.
Should they replace it for free or should I be paying for something I reported before the expiry ??
Please note the email led me to believe it was a free repair! Or else I would not of sent it in!!
Much appreciated
So basically my P3P video transmission stopped working one day.
Tried firmware upgrade a in hope it would resolve. No luck. Contacted DJI, provided log files etc.
The support email said that it maybe an issue with the gimbal and if it was indeed faulty under inspection the warranty would cover it for free repair .
How ever when I made this claim and was in contact with them I still had 15 days left of my warranty for my gimbal (6 months )
Now that the drone has arrived it took them around a week to process. It's out of warranty for 2 weeks.
They have sent me a quotation saying I need to pay for a new gimbal board around 200 usd total. Not to mention I already paid 200 usd to ship to Hong Kong!
So my question is, I made a claim that it was faulty before the expiry of the warranty. How ever the drone arrived there after the expiry due to customs issues and their delay on receiving it.
Should they replace it for free or should I be paying for something I reported before the expiry ??
Please note the email led me to believe it was a free repair! Or else I would not of sent it in!!
Much appreciated