- Joined
- Jan 5, 2019
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- 58
Hi,
First-time flyer here. I actually bought my P3A brand-new from a reputable US merchant in May 2015, but never tried to use it until last weekend (don't ask why).
I have a GL300A RC unit (no other variant/suffix on the back that I can see).
The first thing I did was update the firmware on the aircraft to the latest (getting the P3A_FW_V01.11.0020.bin file from the DJI website and using a PC/the micro SD card in the aircraft camera to successfully install it (yes, I saw the success text file on the card, and then removed the bin file for subsequent operations)). And yes, I see a number of people discouraging firmware updates if things are working, but it's too late to have that argument (and now I can't say whether things worked properly before the upgrade anyway - I never tried to use it before the firmware upgrade).
Next, I went to do the RC firmware, but discovered there was no RC firmware on the DJI site. What is the story about this - what is the "All in One Firmware" verbage mean that I see in a few places? Is that for aircraft and battery, or is the same bin file supposed to update both the aircraft and the RC (note: I tried this on the RC with a flash drive and was unsuccessful anyway)?) I have evidence to the contrary from my chat (referenced below): From the DJI Rep: "The firmware for the RC is not available now online and I will requesting to our engineers if we can send it to you if necessary". So if true, my first request of the forum would be: does anyone have a standalone RC firmware file that would work to update my GL300A to a version new enough that the App could then be used for subsequent updates?
I then did a 1-hour long chat with DJI, and they finally responded in e-mail basically saying to update the RC firmware with the App (I have a 9.7" Samsung Tab A, and I have enabled developer mode and USB debugging, and I have installed the latest version of the DJI GO "Products older than P4" App on it (Version 3.1.50)). Here's the problem: there is no opportunity given to do an RC Firmware update with the App (I have read that the older RC firmware is incapable of this; hence my request to DJI for RC firmware). I am also not convinced the App and the tablet are even communicating properly, because without the tablet connected I seem to be able to go as far/see the same screens on the App as I can when the RC is connected (I can get into P3A Camera Mode, the flight status bar says Disconnected (and Overall Status under it shows no firmware update for the RC), there's no data about GPS, battery, etc). I tried my cell phone as an alternate App platform (Samsung GS9+), but even with USB debugging enabled, all the phone does when plugged into the RC is complain that it's a poor charging source that was plugged in (although in this configuration the DJI GO App thinks I'm an Inspire and allows me to enter Camera Mode with it instead of with the P3A (if I select P3A on the App it doesn't give me a Camera Mode button, but gives "how to connect" instructions instead)).
Another problem I have is the inability to link the RC to the aircraft: when I followed the linking procedure during the chat session with DJI (shown here:
- Press and hold C1. C2, and the record button until you hear abeep and do not let go. You will hear a beep (D-DD).
- Press the ISO wheel on the right side of the remote controller and do not let go of any button. The remote controller will begin to beep.
- Now push the linking button on the aircraft to finish the linking procedure)
, I got the RC into "linking mode" properly (left LED blue and RC unit beeping), but when I pressed the link button on the aircraft, the RC stopped beeping and the left LED on the RC then alternated red/green rapidly. I get the same behavior without attempting linking (RC left LED first red, then when aircraft is turned on the left RC LED eventually goes into the rapid red/green mode).
I sent DJI a video of this, because noone seems/wants to even tell me what the red/green rapid LED thing means on my RC (I don't think it means "HD downlink is disrupted", as the LED reference guides I have found suggest). So far the only proof that there's any communication between the RC and the aircraft is the aircraft camera gimbal will move up and down when I move the wheel on the RC.
I was also told to "activate" my setup, but with the aircraft on, my tablet doesn't see any new Wi-Fi source from the aircraft.
I have attempted manual RC firmware updates (i.e., put the file on a USB flash drive and try various power-up methods on the RC), but nothing has worked (again, I'm still a bit confused about the "All in One" concept I mentioned above). I did try a 1.3.20 file I got from the phantomhelp website (from my readings I heard that 1.3.20 was the first version that would allow subsequent RC firmware updates to work via the DJI GO App), but it didn't seem to do anything when on a flash drive plugged into the RC. I also discovered a mode where the left LED on the RC is light blue (unlike the dark blue in linking mode) and the RTH button outline is lit up (is there a place that lists all the RC button combinations and what they do for the various versions of P3 RC unit?).
DJI now wants me to send things in for repair.
I have read through a number of posts, and tried a few things (BTW I am very impressed with the content and ideas going on in your forums), but either things didn't work or I was a bit afraid to proceed given some people are mentioning that various versions of the RC have different procedures to achieve the same result. For example, the aircraft by default seems to disallow firmware downgrades (I tried one and saw the rejection message in the text file on the micro SD card), but some people have methods to override that - I wasn't ready to try any of that until I had explained the complete context of my problem to the forum and received feedback.
Can anyone give me some advice on what to do next? Or do I truly need to send this brand-new RC in for repair?
Thanks!
First-time flyer here. I actually bought my P3A brand-new from a reputable US merchant in May 2015, but never tried to use it until last weekend (don't ask why).
I have a GL300A RC unit (no other variant/suffix on the back that I can see).
The first thing I did was update the firmware on the aircraft to the latest (getting the P3A_FW_V01.11.0020.bin file from the DJI website and using a PC/the micro SD card in the aircraft camera to successfully install it (yes, I saw the success text file on the card, and then removed the bin file for subsequent operations)). And yes, I see a number of people discouraging firmware updates if things are working, but it's too late to have that argument (and now I can't say whether things worked properly before the upgrade anyway - I never tried to use it before the firmware upgrade).
Next, I went to do the RC firmware, but discovered there was no RC firmware on the DJI site. What is the story about this - what is the "All in One Firmware" verbage mean that I see in a few places? Is that for aircraft and battery, or is the same bin file supposed to update both the aircraft and the RC (note: I tried this on the RC with a flash drive and was unsuccessful anyway)?) I have evidence to the contrary from my chat (referenced below): From the DJI Rep: "The firmware for the RC is not available now online and I will requesting to our engineers if we can send it to you if necessary". So if true, my first request of the forum would be: does anyone have a standalone RC firmware file that would work to update my GL300A to a version new enough that the App could then be used for subsequent updates?
I then did a 1-hour long chat with DJI, and they finally responded in e-mail basically saying to update the RC firmware with the App (I have a 9.7" Samsung Tab A, and I have enabled developer mode and USB debugging, and I have installed the latest version of the DJI GO "Products older than P4" App on it (Version 3.1.50)). Here's the problem: there is no opportunity given to do an RC Firmware update with the App (I have read that the older RC firmware is incapable of this; hence my request to DJI for RC firmware). I am also not convinced the App and the tablet are even communicating properly, because without the tablet connected I seem to be able to go as far/see the same screens on the App as I can when the RC is connected (I can get into P3A Camera Mode, the flight status bar says Disconnected (and Overall Status under it shows no firmware update for the RC), there's no data about GPS, battery, etc). I tried my cell phone as an alternate App platform (Samsung GS9+), but even with USB debugging enabled, all the phone does when plugged into the RC is complain that it's a poor charging source that was plugged in (although in this configuration the DJI GO App thinks I'm an Inspire and allows me to enter Camera Mode with it instead of with the P3A (if I select P3A on the App it doesn't give me a Camera Mode button, but gives "how to connect" instructions instead)).
Another problem I have is the inability to link the RC to the aircraft: when I followed the linking procedure during the chat session with DJI (shown here:
- Press and hold C1. C2, and the record button until you hear abeep and do not let go. You will hear a beep (D-DD).
- Press the ISO wheel on the right side of the remote controller and do not let go of any button. The remote controller will begin to beep.
- Now push the linking button on the aircraft to finish the linking procedure)
, I got the RC into "linking mode" properly (left LED blue and RC unit beeping), but when I pressed the link button on the aircraft, the RC stopped beeping and the left LED on the RC then alternated red/green rapidly. I get the same behavior without attempting linking (RC left LED first red, then when aircraft is turned on the left RC LED eventually goes into the rapid red/green mode).
I sent DJI a video of this, because noone seems/wants to even tell me what the red/green rapid LED thing means on my RC (I don't think it means "HD downlink is disrupted", as the LED reference guides I have found suggest). So far the only proof that there's any communication between the RC and the aircraft is the aircraft camera gimbal will move up and down when I move the wheel on the RC.
I was also told to "activate" my setup, but with the aircraft on, my tablet doesn't see any new Wi-Fi source from the aircraft.
I have attempted manual RC firmware updates (i.e., put the file on a USB flash drive and try various power-up methods on the RC), but nothing has worked (again, I'm still a bit confused about the "All in One" concept I mentioned above). I did try a 1.3.20 file I got from the phantomhelp website (from my readings I heard that 1.3.20 was the first version that would allow subsequent RC firmware updates to work via the DJI GO App), but it didn't seem to do anything when on a flash drive plugged into the RC. I also discovered a mode where the left LED on the RC is light blue (unlike the dark blue in linking mode) and the RTH button outline is lit up (is there a place that lists all the RC button combinations and what they do for the various versions of P3 RC unit?).
DJI now wants me to send things in for repair.
I have read through a number of posts, and tried a few things (BTW I am very impressed with the content and ideas going on in your forums), but either things didn't work or I was a bit afraid to proceed given some people are mentioning that various versions of the RC have different procedures to achieve the same result. For example, the aircraft by default seems to disallow firmware downgrades (I tried one and saw the rejection message in the text file on the micro SD card), but some people have methods to override that - I wasn't ready to try any of that until I had explained the complete context of my problem to the forum and received feedback.
Can anyone give me some advice on what to do next? Or do I truly need to send this brand-new RC in for repair?
Thanks!