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P-3 repair-

Discussion in 'Pro/Adv Discussion' started by Hoot Owl, Aug 29, 2015.

  1. Hoot Owl

    Joined:
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    The esc sensor on one of my P-3's motors suddenly died after only two flights. I had to send it to CA for repair (should be covered by warranty). This was about 6 weeks ago. The only notice I received via email was that they had received my unit. Nothing more since. ANYONE ELSE HAVE THIS PROBLEM, i.e. horrible communication with DJI tech repair, etc. Anyone else have a repair pending? If so please comment on your experience with DJI. GREAT PRODUCT + HORRIBLE CUSTOMER SERVICE!
     
  2. Dirby

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    this seems about right
     
  3. cmyk22

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    I have a repair pending....they are slow to respond either by email or zendesk. This is the norm for them. I believe they are simply overwhelmed and probably understaffed for the workload volume. Keep trying...you can also call to check the status of an RMA. Call DJI in LA.
     
  4. bobmyers

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    They are and probably will be for quite some time. Not an excuse for DJI-- just fact-- they sold more of a good drones then they were prepared to support and they cant hire enough technicians to make the repairs.
     
    cmyk22 likes this.
  5. QuikSilver15

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    Should be getting mine back Monday...10 weeks total. Seems to be the norm though and doesn't look like the consumer can do anything.