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  1. Gary summerfield

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    I have just bought a phantom 4, I have linked the RC to my IPad air 2, the aircraft will not connect, I have 2 flashing yellow lights ! no green, I have no satellites, firmware versions are app 2.8.5, RC 1.4.30 aircraft Unknown, can't do I use calibration as aircraft won't connect, can anyone please help, thanks in advance
     
  2. msinger

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    Did you attempt to update the firmware yet?
     
  3. Gary summerfield

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    App does not show any updates
     
  4. msinger

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    Try relinking the remote controller again -- like this:

     
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  5. Gary summerfield

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    thank you for the video, tried that anddoes not link, it says check frequency, the reset light is flashing with the yellow lights now, sorry if i am a bit stupid, thought this would be a little easier
     
  6. msinger

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    Is your Phantom brand new?
     
  7. Gary summerfield

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    yep, got it wednesday
    only opened it today
     
  8. msinger

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    See this post by @Hawks in the DJI forum. It looks like he's saying he fixed the problem by reinstalling the firmware. He has a P3, but you could try the same procedure -- where you hold in the link button and power on your Phantom. I'm not sure if that procedure works on the P4, but it would not hurt anything to try it.
     
  9. Gary summerfield

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    thank you so much for your help, it is nice to see someone like you helping us newbies, i will try that, if it does not work i will return it and get it replaced.
    Thank for all your help
     
  10. GMack

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    I got two of these P4 things. I found if I first use the DJI Assist 2 software on a computer that it seems to do other things to initialize before it operates correctly off the tablet. I think it asks to name your drone, set up an account, some agreements, etc. and then do the firmware update from it and not the tablet. The USB from the computer running the DJI Assist 2 into the P4, and the controller and the tablet sitting and turn on but no wired connection to the drone or the computer. After all that, then try DJI Go on the tablet.

    Fwiw, the second P4 will be going back today to Best Buy if they have another. The first was one with a knackered up lens filter thread where it refused to come off (It just turned maybe 1/4" and then nothing beyond that.). It should unscrew freely so you can put other screw-on filters onto it. Might want to check it and there are a lot of videos out there on stuck Px lens filters, but if its bad from factory, good luck!

    Second one has a misaligned lens where one side of whatever it's looking at sharper than the other side. You might want to check that before taking it into the air against some perpendicular fence or something to see how sharp the sides and corners are against one another. I sent the photos to DJI and they are going to issue an RMA as they think it is bad too. I might beat them to the punch and just take it back to BB and see if I can get a third P4 exchange rather than pay to send it off and wait for however long to get it back.

    ..and so far none have flown here yet! Sheesh! DJI QC seems to be an issue. Thirds a charm...maybe.

    Good luck!

    Mack-