Welcome to PhantomPilots.com

Sign up for a weekly email of the latest drone news & information

Located a Phantom trying to return to owner

Discussion in 'Pro/Adv Discussion' started by xave, Aug 22, 2015.

  1. xave

    Joined:
    Aug 7, 2015
    Messages:
    298
    Likes Received:
    136
    A Good Samaritan turned in a Phantom located in a nearby park in Illinois. Contacted DJI with serial number in an attempt to locate it's owner but they will not release any information and they won't contact them on our behalf. How else can I reunite the Phantom with its owner?

    Nobody has reported one missing, no labels on the bird, and no help from DJI.
     
    Raph and Joao Carlos like this.
  2. SENC

    Joined:
    Jul 12, 2015
    Messages:
    184
    Likes Received:
    58
    Location:
    NC
    Strange (and sad) that DJI won't help. I'd try DJI California in Monday and hope you get someone more helpful.
     
  3. Mmmope

    Joined:
    Jul 18, 2015
    Messages:
    26
    Likes Received:
    6
    Dji would rather the owner buy another one
     
    2nd2non, S5S5G6, Raph and 1 other person like this.
  4. dirkclod

    dirkclod Moderator
    Staff Member

    Joined:
    May 9, 2014
    Messages:
    10,627
    Likes Received:
    5,694
    Location:
    Amory Mississippi
  5. Jeff48920

    Joined:
    Jun 25, 2014
    Messages:
    1,017
    Likes Received:
    502
    Location:
    Pomona, IL
    So sad about DJI being uncooperative. What part of Illinois was is found?
     
  6. StumbleBee

    Joined:
    Aug 22, 2015
    Messages:
    284
    Likes Received:
    147
    Location:
    Nashua, NH USA
    Maybe not. Did the person REALLY "find" a P3? Or did it crash through his living room window and he's out for revenge? DJI has no idea what it's all about (for sure) and is rightfully protective of their P3 owners.
    I don't know if I'm right and I don't know if you're right. Just saying that DJI might be seeing the request from a different angle.
     
    Regan9172 and S5S5G6 like this.
  7. Oso

    Oso

    Joined:
    May 19, 2015
    Messages:
    2,517
    Likes Received:
    1,474
    Location:
    Sacramento CA
    Is there an SD card installed? If so, check it to see if there is an "IF FOUND" file on the card or other identifying photos or videos.

    By the way, thanks for your effort. I'd hope that someone would do the same for me.
     
    JoBe likes this.
  8. S5S5G6

    Joined:
    Jun 20, 2015
    Messages:
    48
    Likes Received:
    10
    Good point.

    I'd hope DJI would at least agree to notify the person if something like this happened. With the forced online registration to arm the motors, it wouldn't be that hard to do something like this. Just give folks a way to opt out too.

    They should take a page from Tumi and have a notification proxy service at min.
     
    StumbleBee likes this.
  9. Mmmope

    Joined:
    Jul 18, 2015
    Messages:
    26
    Likes Received:
    6
    Well if the owner did damage property he/she should own up to that damage as ultimately the pilot is responsible.
     
  10. xave

    Joined:
    Aug 7, 2015
    Messages:
    298
    Likes Received:
    136
    Well luckily there was no damage. It landed in a wooded area in the park. A dog walker noticed it. The camera was broken off.
     
    iquadtography likes this.
  11. StumbleBee

    Joined:
    Aug 22, 2015
    Messages:
    284
    Likes Received:
    147
    Location:
    Nashua, NH USA
    Good points, and it seems it would add value to their customer support.
     
    iquadtography likes this.
  12. iquadtography

    Joined:
    Aug 16, 2015
    Messages:
    96
    Likes Received:
    4
    Yay dogs! Saved another Owner from a deadly lethal Phantom.
     
  13. Quadcopter102

    Joined:
    Aug 9, 2015
    Messages:
    244
    Likes Received:
    70
    Location:
    Central Coast - NSW - Australia
    I accept DJI may have to comply with Privacy laws etc, but they could get the serial ...find it on their database and email the purchaser/ registered owner and let them decide on its recovery.
     
    S5S5G6 likes this.
  14. dwcola

    Joined:
    Apr 25, 2014
    Messages:
    107
    Likes Received:
    31
    I would post a short you tube video with meta tags for lost dji phantom and the city, zip code etc.
     
  15. xave

    Joined:
    Aug 7, 2015
    Messages:
    298
    Likes Received:
    136
    An update to the found phantom... DJI confirmed they could not violate their privacy policy and could not provide the owners contact information. They requested we send them the drone and they would go about locating the owner themselves. Unfortunately that would then violate our property inventory policy which requires the owners signature for release. Once again I requested DJI reach out to the owner and provide them our phone number. Still waiting for a response.
     
  16. ianwood

    ianwood Taco Wrangler
    Staff Member

    Joined:
    Jan 7, 2014
    Messages:
    4,910
    Likes Received:
    1,788
    Location:
    Lost Angeles
    What model Phantom is this? Please update the thread title with the model information.