- Joined
- Jul 14, 2017
- Messages
- 987
- Reaction score
- 303
Just wanted to tell you about my experience with Amazon, buying a Racing Drone.
Bought the drone, it took a week to get here, then I opened it and attempted to get it to work. It did not work properly, so I asked for a return label. Not only did I not get a return label, but had to wait for a few days for Amazon to tell me to send the item back to the vendor, at my expense.
I was ordered to send it back, with tracking and insurance, it was a $506 drone purchase, I was not happy to return it to a vendor that refused to refund, but Amazon A to Z claims, insisted that I do it. So I sent it, the vendor either refused to sign for it or he was not there for 2 attempts at delivery.
Amazon calls, tells him to accept it, he does then promptly offers 50% refund and issues it. Amazon does nothing, just says they are looking into it, the vendor is being talked to about it. But in the end, no money and I am being told it could take several more weeks on top of the 16 days I have been waiting.
So, if you think that Amazon is a safe place to buy, rethink that and read carefully the NEW return policies and 3rd party vendor requirements before you buy. Also be aware that all things marked PRIME are not PRIME and are not covered by Amazon and must be returned to the vendor and a 3rd party decides refunds. 2 types of PRIME are this way. Unless Amazon is the seller and the one to FULFILL the order, it is NOT PRIME, even if it is marked as such.
So, Amazon has changed, it has different rules and requirements now, hell it even tells you that MOST of the items you buy can be returned within 30 days, if it is PRIME, real PRIME, not one of the other 2 FAKE PRIMES.
Very disappointed and now wary, I am no longer a happy Prime Member. You must be very careful about purchases, do not accept anything without reading the fine print.
Bought the drone, it took a week to get here, then I opened it and attempted to get it to work. It did not work properly, so I asked for a return label. Not only did I not get a return label, but had to wait for a few days for Amazon to tell me to send the item back to the vendor, at my expense.
I was ordered to send it back, with tracking and insurance, it was a $506 drone purchase, I was not happy to return it to a vendor that refused to refund, but Amazon A to Z claims, insisted that I do it. So I sent it, the vendor either refused to sign for it or he was not there for 2 attempts at delivery.
Amazon calls, tells him to accept it, he does then promptly offers 50% refund and issues it. Amazon does nothing, just says they are looking into it, the vendor is being talked to about it. But in the end, no money and I am being told it could take several more weeks on top of the 16 days I have been waiting.
So, if you think that Amazon is a safe place to buy, rethink that and read carefully the NEW return policies and 3rd party vendor requirements before you buy. Also be aware that all things marked PRIME are not PRIME and are not covered by Amazon and must be returned to the vendor and a 3rd party decides refunds. 2 types of PRIME are this way. Unless Amazon is the seller and the one to FULFILL the order, it is NOT PRIME, even if it is marked as such.
So, Amazon has changed, it has different rules and requirements now, hell it even tells you that MOST of the items you buy can be returned within 30 days, if it is PRIME, real PRIME, not one of the other 2 FAKE PRIMES.
Very disappointed and now wary, I am no longer a happy Prime Member. You must be very careful about purchases, do not accept anything without reading the fine print.