How to get a hold of North American Support?

[russiarulez]

Finally received my P3P last Friday and discovered two issues with the gimbal on the first startup. Sent them a support request on Saturday through DJI's website, haven't heard back.
Talked to online support yesterday and they told me that for the issues I described it needs to be sent back and to call the LA office.
Tried that today several times and the phone just disconnects once I select the option for Phantom support (tried Inspire support option and it just disconnects as well).
This sucks... I don't want a repair on a brand new drone that will take another two months... By that time our short Alaskan summer will be long over.
I guess I'll talk to my credit card company and see what they say about getting a refund.

 

[russiarulez]

Finally was able to get through on the phone, just kept calling the LA office number.

 

[Bryce]

I've been trying for a week. I'm beginning to think they've taken my money and run. No response to three emails sent multiple days apart.