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How to get a hold of North American Support?

Discussion in 'General Discussion' started by russiarulez, Jul 22, 2015.

  1. russiarulez

    Joined:
    Jun 29, 2015
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    Finally received my P3P last Friday and discovered two issues with the gimbal on the first startup. Sent them a support request on Saturday through DJI's website, haven't heard back.
    Talked to online support yesterday and they told me that for the issues I described it needs to be sent back and to call the LA office.
    Tried that today several times and the phone just disconnects once I select the option for Phantom support (tried Inspire support option and it just disconnects as well).
    This sucks... I don't want a repair on a brand new drone that will take another two months... By that time our short Alaskan summer will be long over.
    I guess I'll talk to my credit card company and see what they say about getting a refund.
     
  2. russiarulez

    Joined:
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    Finally was able to get through on the phone, just kept calling the LA office number.
     
  3. Bryce

    Joined:
    Jun 13, 2015
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    I've been trying for a week. I'm beginning to think they've taken my money and run. No response to three emails sent multiple days apart.