FYI, I live in Hong Kong and purchased the P2V+ directly from DJI who ships the units from Shenzhen. I've had to send the unit to them due to camera issues and I have not received my unit in more than 7 weeks. The original communication with customer service was not answered for 7 days so I wrote the same email to all DJI customer service centers worldwide in the hope someone would answer. I eventually got the name of a human being and have been communicating directly with him since. However, the customer experience is extremely brutal as no timeline for repair is provided EVERY time I get an answer. What I get is 'please be patient' . Not what I expect. At the minimum, an estimated timeline for repairs should be mentioned, but no, I have to resort to being patient. 7 weeks later, still no news about my unit so I just went out and bought another one instead. I am now facing major compass and camera issues on my replacement unit and fear the customer service experience will be the same when I send this one in for repair. The camera on is thing is VERY fragile and no repairs can be done in shops. Replacement cameras cost $800 which is almost eh price of the Phantom itself. So I just decided to buy a third unit as I travel extensively and need this for footage. Hopefully I will get my first unit back in the foreseeable future. All this to say the DJI customer service in Hong Kong is horrible. Emails don't get any returns and when they do, are of absolutely no use. Someone from the customer service industry should slap some sense into them. DJI needs to address this IMMEDIATELY. Has anyone dealt directly with DJI and what kind of turnaround time have you experienced ?