The week before last, my 2-month old P4P died the true death. I accidentally flew it into some small tree branches at 75 feet, and it dropped that distance to the pavement below. It landed vertically, which meant that the landing gear collapsed and the camera took the brunt of the impact. The gimbal broke off and the front of the camera lens was pushed a half inch into the camera. The shell was broken in several places, and the battery even was partially deformed by the impact.
Fortunately, I had purchased DJI Care Refresh to handle this, so I contacted DJI and they gave me a free UPS shipping label. Four days later it was in the DJI California repair shop. I knew that with the gimbal and camera destroyed, the drone is probably beyond repair. I was honest with them when I filled out the online application, admitting user error as the cause of the crash. I was hoping that the Care Refresh policy that I bought would enable me to replace it for $99.
To my astonishment and delight, I just heard from DJI Support that they would repair or replace the aircraft under warranty, at no cost to me. It's true what I heard - if you buy a Care Refresh policy, they treat you with kid gloves and give you the VIP experience. So far that has been my history with DJI Service. As always your mileage may vary.
Fortunately, I had purchased DJI Care Refresh to handle this, so I contacted DJI and they gave me a free UPS shipping label. Four days later it was in the DJI California repair shop. I knew that with the gimbal and camera destroyed, the drone is probably beyond repair. I was honest with them when I filled out the online application, admitting user error as the cause of the crash. I was hoping that the Care Refresh policy that I bought would enable me to replace it for $99.
To my astonishment and delight, I just heard from DJI Support that they would repair or replace the aircraft under warranty, at no cost to me. It's true what I heard - if you buy a Care Refresh policy, they treat you with kid gloves and give you the VIP experience. So far that has been my history with DJI Service. As always your mileage may vary.