We took care of this user, why don't you explain that?!
This is the problem with some on this site. It's always the sky is falling but don't take the time to read?!
Because some people don't care about the facts. They simply want to blindly lash out, without taking the time to think. Funny how someone can say "I am not judge or jury", yet they will surely tell everyone within earshot that DJI is evil and is mistreating their customers.
What people fail to understand is that it is not as simple as "if you use follow me, your warranty is void". No, I'm pretty sure that if I am using follow me, but while doing that I suffer catastrophic failure of an arm from cracking, that will be covered. However, if I am using follow me and I am not careful with the function, and I have the P3 follow me right into some obstruction...yep, that is not covered. That is pilot error.
Last, with a function like follow me, if a device is providing inaccurate GPS data which causes the A/C to fly to a location that causes a crash, yet the pilot does not disengage the mode and resume control of the A/C when it is obvious it is doing something you are not expecting, is that DJI's fault or pilot error? I would say pilot error. I would also say you need to follow the guidance that you use the mode in an area that is wide open and free from obstructions, especially as your are trying it out and learning how to use it. Yet how many stories do you read on here (not saying this is the case with the OP, just in general) where a noob unboxes his P3/P4, runs outside, and is trying out things like follow me on their second or third flight? Yet they have no idea what the FAP switch really does, how the different modes work, how RTH works or how to disable it after it engages, etc. And then they get all indignant when the data shows that the A/C was doing what is was supposed to do, and they simply did not take control back when things were going south. Folks need to remember and understand that they are pilot-in-command even if they have turned over the actual flying to an autonomous mode, be it follow me, waypoint flying, etc.
I'm glad that the OP was taken care of here. I really am. But I am personally a bit frustrated that no one seems to want to give DJI ever the ability to look at the logs, see what really happened, and be OK with calling user error exactly that....user error. Everyone seems to want to find fault with DJI, regardless of what the logs say, and demonize them for calling out user error. It seems that is hard to wrap our head around the fact that people make mistakes all the time, but somehow its the companies fault anyways. Does DJI deny claims that they shouldn't. Absolutely they do. Name a company that doesn't. But more and more I am hearing that they are getting better about revisiting a claim and changing their stance (as it appears they did in this case).