bergenfelter said:
What is the usual time for express shipping from Flytrex Israel to the US - Midwest? Does it usually get handed off to the local US postal service?
Thanks!
Hi Bergenfelter and all,
Shipments to the US usually go pretty quickly. Using Express Shipping it usually takes between 4 to 5 days to arrive form shipment.
However, for the past few weeks our shipping service have experienced delays with shipments to the US due to the recent weather conditions on the east coast. Our express shipments are routed through EMS with final delivery inside the US handled by USPS. Myself and the team have been in contact with our shipping service pretty much on a daily basis and have been told that the recent delays are due to the extreme weather that have led to sorting and distribution delays of shipments on the USPS center.
For the past two days we finally started seeing some of the delayed shipments getting released and had their tracking status update as they were back on track to their final destination for delivery. We still have shipments to the US that are stuck in the sorting center, but we were promised things will get back on track in the next few days so I do believe it shouldn't take much longer.
I'd also like to explain that we are monitoring this case closely and we will make sure every shipment arrives to its customer. We've been working with this shipping service for over a year now and have shipped thousands of shipments with them. Over the past year and a bit we've had very few issues with them, so we have decided at this stage to continue working with them as we do feel this is a one time issue and understand weather might have caused some trouble in this case.
If we'll see more trouble with shipments with upcoming weeks we will definitely make sure to setup alternative shipping routs to make sure that our shipments get to our customers quickly and safely.
This situation have only affected shipments going out to the US between certain dates (around end of Jan to Feb). From what we've seen, it seems that newer shipments that were sent to the US at the end of February are moving faster, so it seems they have some backlog of shipments they are now catching up with.
Please accept our apologies for this delay. We've been doing the best we can from our side to get shipments moving back again and we will to make sure any shipment that was delayed gets shipped as quickly as possible.
Let me know if I can help with any additional details about this situation. Thanks!