June 22nd sent in Phantom 4 pro for repair on the camera. The mechanical shutter didn't work and the horizon couldn't be corrected. The aircraft flew great. flying was really amazing. Nothing wrong with the my aircraft at all. The issue was only in the camera and associated parts.
Several days after them having the aircraft they evaluated it and said there was damage to more than 8 parts including parts of the case, a motor, antenna and landing gear damage. The gave me an estimate of $178 and said that it was not covered by warranty. Clearly they were not looking at the right aircraft. 11 calls later and hours of time on the phone and they persisted in saying there was damage. Finally after I pleaded with them to look at the serial numbers, find the correct (mine) aircraft and re-evaluate the situation they came to a different conclusion. After pleading and jumping up and down they agreed to re-evaluate my situation. Their findings finally agreed with mine. They said the evaluation technician was writing about a different aircraft than mine. They finally fixed (so they say) the camera issue and declared no charge because it was covered under warranty. THIS WAS THE SAME THING I HAD BEEN SAYING THROUGH HOURS OF SPEAKING TO THEM. Maddening, just maddening.
I was called a liar and they also told to look at it from their end. The moral of the story is that they don't listen to logic or reason and it took a lot of words on my part to make this right. I maintain that they do this as a way to make more money. They tell you there is damage that isn't covered so they can charge for what would normally be a warranty repair. Then they fight you about about it until you just give up. NOT ME. I was a very squeaky wheel that wouldn't go away. If all of you fight like I did, for a just resolution, they will have too many calls to handle and maybe they'll get the picture. I'm not holding my breath.
BUYER BEWARE, DJI is using very bad tactics to get your money. DJI makes great flying machines but their service and support is absolutely not customer centric. DJI service and support is DJI centric.
I still don't have this back even though the repair only took one day. If the delivery is made on Tuesday they will have taken three weeks to turn this repair around when they admittedly just needed one day for the repair.
DJI NEEDS TO COMPLETELY OVERHAUL THEIR WAY OF DEALING WITH PAYING CUSTOMERS.
Several days after them having the aircraft they evaluated it and said there was damage to more than 8 parts including parts of the case, a motor, antenna and landing gear damage. The gave me an estimate of $178 and said that it was not covered by warranty. Clearly they were not looking at the right aircraft. 11 calls later and hours of time on the phone and they persisted in saying there was damage. Finally after I pleaded with them to look at the serial numbers, find the correct (mine) aircraft and re-evaluate the situation they came to a different conclusion. After pleading and jumping up and down they agreed to re-evaluate my situation. Their findings finally agreed with mine. They said the evaluation technician was writing about a different aircraft than mine. They finally fixed (so they say) the camera issue and declared no charge because it was covered under warranty. THIS WAS THE SAME THING I HAD BEEN SAYING THROUGH HOURS OF SPEAKING TO THEM. Maddening, just maddening.
I was called a liar and they also told to look at it from their end. The moral of the story is that they don't listen to logic or reason and it took a lot of words on my part to make this right. I maintain that they do this as a way to make more money. They tell you there is damage that isn't covered so they can charge for what would normally be a warranty repair. Then they fight you about about it until you just give up. NOT ME. I was a very squeaky wheel that wouldn't go away. If all of you fight like I did, for a just resolution, they will have too many calls to handle and maybe they'll get the picture. I'm not holding my breath.
BUYER BEWARE, DJI is using very bad tactics to get your money. DJI makes great flying machines but their service and support is absolutely not customer centric. DJI service and support is DJI centric.
I still don't have this back even though the repair only took one day. If the delivery is made on Tuesday they will have taken three weeks to turn this repair around when they admittedly just needed one day for the repair.
DJI NEEDS TO COMPLETELY OVERHAUL THEIR WAY OF DEALING WITH PAYING CUSTOMERS.