I am disappointed with DJI customer service attitude to towards customers yesterday I called DJI customer service because I'd have not received a email back for a warranty so I can send in my phantom three professional in for warranty repair because of a cracked frame at the rear motors.
The customer service individual who answered the phone told me that I must've done something wrong for the frame to crack because they do not crack under normal conditions.
Once I told him there's hundreds of hundreds cases on the Internet of crack frames he changed his attitude towards me a Little bit.
Which we all know that DJI cut corners and made the frames cheap either bad plastic or poor design and they crack easy which makes it dangerous to fly when cracks are present.
I think DJI should've have did a recall on all affected models and did a full replacement or they should extend all warranties on affected models of phantom threes that will crack.
If a fire arm manufacture made a rifle or pistol that cracked under normal use and could cause bodily harm or harm to the user or others or property they would be sued and put out of business or they would do a recall.
If a auto manufacture made a car or truck that would crack on the breaks or suspension or stirring during normal use and make the vehicle crash out of control they would be sued or they would do a Recall on affected models.
DJI makes a great product there is no other company that can compete with them I think they just tried to save some money on cost on the frames of the phantom three professional and went cheap on the plastic or the design shame on them.
Also I think DJI need to do better training on their customer service representative because those people are representing the company of DJI and when they make a bad impression to the customer that they do not care about the customer or servicing their product.
I'm not here complaining to ruffle any feathers's it's just how I feel that I was treated yesterday they need a still improve on their customer service and their product.
I wish the inspire one would have a longer flight time after I get my phantom three back from warranty repair I am going to sell my phantom and buy a inspire one I just with the flight time was longer.
At least the inspire one does not have cracking issues.
The customer service individual who answered the phone told me that I must've done something wrong for the frame to crack because they do not crack under normal conditions.
Once I told him there's hundreds of hundreds cases on the Internet of crack frames he changed his attitude towards me a Little bit.
Which we all know that DJI cut corners and made the frames cheap either bad plastic or poor design and they crack easy which makes it dangerous to fly when cracks are present.
I think DJI should've have did a recall on all affected models and did a full replacement or they should extend all warranties on affected models of phantom threes that will crack.
If a fire arm manufacture made a rifle or pistol that cracked under normal use and could cause bodily harm or harm to the user or others or property they would be sued and put out of business or they would do a recall.
If a auto manufacture made a car or truck that would crack on the breaks or suspension or stirring during normal use and make the vehicle crash out of control they would be sued or they would do a Recall on affected models.
DJI makes a great product there is no other company that can compete with them I think they just tried to save some money on cost on the frames of the phantom three professional and went cheap on the plastic or the design shame on them.
Also I think DJI need to do better training on their customer service representative because those people are representing the company of DJI and when they make a bad impression to the customer that they do not care about the customer or servicing their product.
I'm not here complaining to ruffle any feathers's it's just how I feel that I was treated yesterday they need a still improve on their customer service and their product.
I wish the inspire one would have a longer flight time after I get my phantom three back from warranty repair I am going to sell my phantom and buy a inspire one I just with the flight time was longer.
At least the inspire one does not have cracking issues.
