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Can't Connect Phantom 2 Assistant via USB

Discussion in 'Phantom 2 Discussion' started by THOM FERRELL, Jul 11, 2015.

  1. THOM FERRELL

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    I've read every post on lots of forums about folks having the same problem.
    I haven't seen a solution yet.
    When I first got the Phantom 2 there was no problem connecting to the Phantom 2 Assistant.

    I've tried every suggestion and checked all connections - nothing works.

    Anyone have a solution?

    _Thom
     
  2. jason

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    Hi Thom,

    If you're using a PC you need the windows driver loaded into the P2 before you can connect to the software. If your using a Mac you won't need the windows driver.
    http://www.dji.com/product/phantom-2/download
     
  3. THOM FERRELL

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    I've downloaded and installed "Phantom 2 Assistant Software v3.8'--Three times for my Macbook Pro. I even tried the software on my Mac Pro Tower.

    I also tried it on my wife's Windows 7 machine.

    Tried seven different USB cables with no result.

    Like I said it worked fine when I first got the Phantom 2.

    _Thom
     
  4. jason

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    When you received your P2 did calibrate both the RC and P2 before your first flight? If so on which computer?
     
  5. THOM FERRELL

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    Both on the Macbook Pro.
     
  6. jason

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    I'm not going to second guess. Can you take a video how you trying to connect up to the software. Would like to whats going on on the screen.
     
  7. THOM FERRELL

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    I'll do it tomorrow...Stand by
     
  8. jason

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    OK!
     
  9. Bog

    Bog

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    I ran into the same thing...change cables..for some reason my cable stopped working.
     
  10. THOM FERRELL

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    In my original post I noted that I had tried seven different USB cables...Still no connection.
     
  11. jason

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    Thom check your PM.
     
  12. THOM FERRELL

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    here's the video you ask for....Note the USB connection to the controller calibration works fine.


    I don't know how to check private messages (PM)
     
  13. jeffscra

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    Thom....did you get this figured out? This is exactly what mine is doing now too.
     
  14. THOM FERRELL

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    Nothing I did worked.
    Boxing the P2 to send to DJI. 6 weeks turn around so I won't be doing any flying for a month and and a half.
    All they said it's a hardware problem.
     
  15. jason

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    Did you say you purchase it from B&H? If still under warranty I would send it back there and you would probably get it back before the snow flies.