FFS man, your 1 customer that DJI probably wishes never bought their product nothing more.
No DJI would not find themselves in a lawsuit for "violating H&S" whatever the duck that means? (Is there a specific law you're referring to?) as you shouldn't be operating it in any manner that means it would be close enough to anyone to cause harm to anyone anyway.
In your case DJI could pass blame onto you anyway as you've modified the controller, carried it around in a bag which you openly admit was £5 worth of DIY (and doesn't give adequate protection) and it looks like you may be using aftermarket props to? So you've modified your equipment, voiding the warranty and meaning it's impossible to tell what the cause of any future faults may be.
"Unfair trading regulations" is this another one of your made up laws? If the upgrades had simply been called the Phantom 4 would you even have bothered starting this little crusade?
I am not implying their product is "faulty beyond improvement" just you've added 1 + 1 and come up with 3.76 billion again (as you seem to on a regular basis)
What I am saying is mostly that cracks seem to occur within the first 20 or so flights, the best explanation I've seen seems to be the screws were over torqued. Given that you've flown well past that with yours (as I have mine) it's fair to assume ours doesn't have that problem. Swapping it may mean you swap to one that does as there also seems to be cracks on the new ones.
You're just p!$$ed that DJI did some tweaks (as ever single manufacturer I know of does) and you're throwing you're rattle out your pram that you bought an early one.
I'm not going to bother reading this thread anymore so don't be annoyed if I don't reply to anything else.
Let's just say if by the time the P4 comes out your little campaign wasn't successful and DJI hasn't found themselves in a lawsuit for "violating H&S" take it as a giant "I told you so" if however, either of these happen I promise I'll post a video of me publicly apologising to you and admitting you are a god amongst men.
Hello all DJI paying customers
(Excluding DJI staff police, DJI fun-boys and other vendor affiliated members)
The response to this post by me comes for us DJI Phantom 3 paying customers that like to voice their concerns freely without been bullied or spied on by some people here and in other places that have alternative motives and agendas…
As you can see I am now been personally attacked for starting this thread, I assure you all, the only reason I started it in the first place was because of a post I saw on DJIs support Facebook forum (see the original post) and because of people like this “gentleman” that like the DJI official Facebook staff members are attacking people for voicing their concerns, also I noticed that DJI is blocking and deleting posts and people without warning from their FB group for the same reasons.
Before I start replying point by point to the questions of the above post I would like to declare that I have been challenged to even produce my invoice by another “gentleman” on a similar thread started by someone else simply because these DJI people can’t get it that it is just a customer that is voicing his ask and concerns and not someone with other motives. I have posted my invoice there too. I do not have a hidden agenda nor do I wish to start a war with anyone.
Also I would like to thank the creator of this forum that allows myself and others to voice all of our concerns and find here useful advice for technical and other issues.
NOW…
"violating H&S" whatever the duck that means?
H&S regulation is the Health and Safety framework in the United Kingdom (harmonised with EU regulations) a section of which refers to guidelines for safe products and product safety – the DJI Phantom 3 Advanced and Pro. Fall under the following two chapters:
· Toys (Safety) Regulations
· Other product safety directives
(See relevant references)
UK law on the design and supply of products - Work equipment and machinery
Product safety for manufacturers - Detailed guidance - GOV.UK
Direct quote from the act: “Under the Sale of Goods Act 1979, all products must be ‘fit for purpose’, be of satisfactory quality and fit its description”. i.e. Cracking arms and new motors due to fundamental material and design flaws, saying that at the moment I am not claiming anything as I am just a complaining customer and I have no proof or access to figures and numbers of the % of faulty Phantoms. But I am just answering the “gentleman’s” question about H&S.
"Unfair trading regulations" is this another one of your made up laws?
Marketing and advertising: the law (UK). Direct quote from the regulator: “2. Regulations that affect advertising - Advertising to consumers. The Consumer Protection from Unfair Trading Regulations mean you can’t mislead or harass consumers by, for example:
including false or deceptive messages..”
(See relevant references)
Marketing and advertising: the law - GOV.UK
So when we have a claim that the “new motors are more stable” and the “gentleman” in this post is saying that my ask is ironic as the new motors might not fix the cracking arms issue at all and that are not more stable than the old ones as advertised, then his stamen if it is true for the Phantom 3 product latest version falls under this category of the UK regulatory framework.
“In your case DJI could pass blame onto you anyway as you've modified the controller, carried it around in a bag which you openly admit was £5 worth of DIY”
This is my favourite piece for two reasons,
a) because it proves that the specific individual has been scanning threads with my posts (as others have done too…) and analysing information to discredit me or my claims which amazes me as to why someone would go to that extend if it was only to reply. The passion with which he and others have come back trying to ridicule this thread is beyond me…
b) please feel free to visit the other thread where I have posted pictures of a customised backpack that my wife was kind enough to make for my P3A as she know how much I love my drone. In that post you will read that that back pack was based on a design of a £150 carry bag backpack that is available on the net, that it’s purpose is not to replace the primary hard-shell travel back pack but merely to help me carry my P3A from my doorstep a few meters (or yards) walking distance to the park next to my home, in fact if you are and engineering background safety conscious geek such as I this is an extra precaution of keeping my bird secure and protected on top of the hard-shell back pack I have for traveling with my P3A.
In addition to that as I mentioned before I have purchased the carbon fibre reinforced DJI props which are black with white stripes and overpriced (but I bought them just to be on the safe side) but this “gentlemen” here wanted to find another way to make his “point” and to his eyes the official DJI CF reinforced pros have become “
using aftermarket props to”, Don Quijote eat dirt…
He also makes claims that my warranty will be void because I might have modified my RC. Well is he concerned for my warranty or is he finding ways to discredit me and imply that any Phantom 3s faults like the cracks are down to people like me that might or might not have modified their controller…? For the record MY own controller is unmodified the pics in my other post about the custom bag where taken with other equipment. The customised bag that my wife made first materials might have cost £5 but it value is in excess of £100 because of the endless hours that went into it on the sewing machine and the craft that she put in it.
Finally I want to say that I love my P3A, I am in the technology industry (telecoms) for 15 years plus my years at Uni. I have an electronics engineering background and I am just amazed about DJIs Phantom 3 product and the technology that this machine has in it as well as other drones BUT DJIs customer support and communication not only sucks but drives customers like me to take a defensive stand, this is to say the least the worst customer experience.
I am not upset with DJI though I am just a frustrated and concerned customer, one however that is stubborn enough to stand up for his opinion.
