It's been a while, but I decided not to go through my dealer, but to attempt to get with DJI in Hollywood. After going through the telephone listing and spending hours a day on the phone getting disconnected, I finally recieved an email from DJI: stated below:
We apologize for the inconvenience however, we can no longer offer RMA numbers through email. We will need to ask you to call our support center at 818 235 0789. We recommend contacting us Weds - Friday 2:30 PM to 4:45 PM. Our normal business hours are Mon - Friday 9:00 AM to 5:00 PM however, our queue does close at 4:30 so you must call prior to this time.
We apologize for any inconvenience this may have caused however we are taking steps to enhance our Customer Support and reach out to them within a quicker manner. If you are unable to receive a ticket number or enter into the phone queue we will need you to keep trying as any request through email for repairs can no longer be processed.
Sincerely,
DJI Technology Management Team.
After getting through, their customer service support was AWSOME: Although it did cost me 48. dollars for shipping the unit (I'm happy to pay), and the unit was in their hands for several weeks, I recieved an email of the findings:
Upon inspection of your Phantom we found that the camera unit, anti-interference board, and a motor needed replacement. We went ahead and replaced the units, then perform a firmware update, calibrated, and tested for functionality. Your unit is fully operational.
My unit arrives today, to bad thats its raining. Although it was frustrating getting through, I am glad they honored the warranty for the unit; just remember [Wed - Friday (2:30 to 4:45) California time].